In May 2008, a bunch of Freeview boxes served by the Sutton Coldfield transmitter stopped working. Now it looks like boxes in Scotland have gone the same way.
More on the story, including a quote from our sister site, Radio & Telly can be found here: Daily Record 5 July 2008
There are believed to be between 200,000 and 350,000 affected boxes in the UK, and as the transmitter networks get upgraded ready for the Switchover, more and more boxes are set to become landfill fodder
I have three of the Daewoo boxes and one LabGear one. The two which have forced channel scanning on are now dead since the other morning in Northern Ireland (Divis transmitter.)
Daewoo don’t want to know. They advised me to buy a new box, are not offering any sort of discount or even an apology.
I replaced them with Clarity ones from Teco at £14.97, which appear to perform well so far, though I had to buy a RF Modulator for use with an older tv.
Hope this helps anyone reading from Northern Ireland!
Gary.
Oops. Correction! They did offer sincere apologies, but that hardly helps!
Is this just box’s or does it include areals? – all freeview boxes in our house (Bristol area) have gone blank.
I have a Sagem PVR62160T.
This box is still being sold by some shops, and is not just a cheap unit it has a 160gig Hard-drive with twin tuner.
I have also lost BBC channels, not happy.
However I have noticed that is I remove the area after it has scanned the BBC Channels (Mux 1, Channel 41) I get the BBC Channels, but obviously none of the others.
I noticed that SAGEM is not currently listed, however I have seen several people on other fourms with similar problems.
However the error only happens if you re-scan. My box alerted me that new channels have been placed on the network, so I rescaned and lost BBC!!
I heard about this website from Chris Evans Show, keep up the good work.
Chris
I have seen that on the 14/07/08 Sagem are broadcasting a update to for the Sagem PVR62160T, Hopefully that will fix the box.
However they are broadcasting it on MUX 1 (the Channel My PVR has lost!)
Crossing my fingers!
Hi I live in the belfast area (Divis Transmitter) and all 3 of my setpal boxes went dead on Saturday. I wouldnt mind if it was near to the analogue switch off but thats not until 2012. I would like to know what are these new channels that we will get and then I will think about going back to SKY and will leave all my freeview boxes up on Divis mountain.
John
I have just spoken to Sagem today a month after I alerted them to the loss of BBC channels to find out if anything is happening. Surprise! Surprise! Nothing is happening.
The problem appears to be with Freeview, who’s management appear to be both crass and arrogant. I guess the issue is that there is no real sanction, particularly with that toothless Watchdog called OFCOM “monitoring the situation”.
This is particularly disgraceful as we ultimately have no option but to go digital. The thought of lining the pocket of Murdoch or Branson to get digital does not appeal; however, I think the problem lies with the fact that Freeview does not appear to face any direct competition.
Does anyone know if there is an action group for this problem?
My Phillips DTR 1500/05 has just got the dreade flashing red light . Could this be connected? I am in Worcester and signal could be from Sutton coldfield.
If it is only some of your channels like bbc have gone you will probably find them in the 300 or 800 range and it will be sorted sometime.
I’ve lost count of the number of Freeview boxes I’ve bought over the last few years that have all developed faults of one sort or another. The industry should be ashamed of itself. The only one that has consistently worked perfectly, if a little slowly, is my original OnDigital box bought for £200 on the first day of digtal transmissions.
Why, why, why do we need digital television??… Analogue television via terrestrial transmitters is a tried and tested medium and in my opinion should be left well alone. Do we honestley need all these extra digital channels, most of which offer a load of crap as their entertainment fayre. Even the existing BBC channels that used to be a halmark of quality television programming have been dumbed down so much it’s just like “Chewing gum for the eyes” now. What we need is a return to higher broadcasting standards, less downmarket programming and even less low quality digital television broadcasting. The fact that certain digital Freeview boxes have stopped working as a result of transmitter upgrades is, again in my opinion, a blessesd release for the viewers concerned. Maybe these viewers might do something more worthwhile with their televisions instead of watching poor, highly data compressed, blocky digital tv services that have to be the worst looking pictures ever! Sorry to sound so negative, but since the loss of the IBA and quality ITV stations such as Thames and ATV and the mess that the 1990 Broadcasting Act has made of UK broadcasting, is it any wonder that the television industry is the way it is these days. This digital switchover is being forced on the public, an analogue picture will beat a a highly compressed picture any day, so why, if the manufacturers of digital Freeview boxes want to be part of this digital revolution, don’t they at least work out a standard of broadcasting digital tv once and for all and stick with it. I think the reason is that most digital equipment manufacturers want these Freeview boxes and other digital items to last only a short time so that they can have repeat sales when the old box or equipment fails or stops working when broadcasters upgrade the transmission network.
So you’ve never watched, or don’t feel you need, the “quality television programming” of BBC FOUR? And you don’t feel the need for HDTV? Let’s all go back to three channels of ghosting, shadowed, wobbly analogue. In fact, why bother with moving pictures at all? There are some caves with very nice paintings that you could look at…
The Tyne-Tees area is undegoing this upgrade and as of today 15/07/08 the Channel 5 signal for Top-Up TV Anytime is still not available. It’s no use hauraning TUTV they are helpless in the given circumstances, though they have reassured me that , once the transmitter at Pontop Pike is back in service all will be well after a retune
technika aestbs7 lost some of my channels channel 5 has also gone scotland
I can confirm that the recent update to the Tyne Tees transmitter has rendered my Daewoo DS608P freeview decoder to the graveyard!!!
After ringing the Daewoo help no. given on the Freeview website, in the hope of a replacement or discounted freeview box —- forget it!!!They blame the problem on Setpal who went bust years ago.
Why couldn’t anyone warn us not to press ‘yes’ to scan for new and updated channels? It ruined a good saturday night, and now today, after reading frequencycast, I realised what went wrong. Thanks to all those concerned who don’t care and the help I’ll never see. 2012 is time for the great digital TV rip-off. CAN’T WAIT.
This problem is also affecting some TVs, for instance a three year old Sony 37inch Plasma TV, original cost £2800
Border TV Area ( Caldbeck Transmitter ) seems to have gone the same way on the 23rd July .Message ‘NO DIGITAL CHANNELS CAN BE FOUND’ This is unbelievable – I bought my SetPal powered set top from a Radio Times offer because it offered ‘superior reception’ for areas with poor signals . £85.00 .
Also Border TV region , LabGear DTT100 Set Top Box (SetPal)
Wasted many hours scanning on all channel frequencies , swapping cables and re-reading instructions ,trying to get any reception .Nothing .
If I didn’t have access to the internet I would be puzzled and angry .After finding frequencycast.co.uk information , I’m just angry .
What other surprises in store when we face switchover in April next year?
Ofcom – what are you doing about this? Does anyone care?
My Grundig box, bought at the start of the digital service in this area (Lark Stoke off Sutton Coldfield) now gets BBC1 etc in the 800s region, at the end of all the rubbish channel. Better than nothing but very irritating. Who’s fault? The BBC?
I am well pissed off with Daewoo as I had a Daewoo SV900 { cost bnew £ 130 so not a cheap unit } that was impossible to cancel the ‘ Found new Channels ‘ automatic update so I had no choice and of course it went dead .
I complained to Daewoo – they blame everyone except themselves.
When I wrote back pointing out that machines I bought two years before the Daewoo SV900 are still working they ‘ very grudgingly offered a price reduction.
DS700T SET TOP BOX for £19.99 (P&P included)
DSD800M SET TOP BOX for £19.99 (P&P included)
DSD9502TFP + 80GB HDD (TWIN DIGITAL TUNER) for: £67.99 (P&P incl )
DSD9503T + 80GB HDD (TWIN DIGITAL TUNER) for: £71.99(P&P incl )
DRT10 – DVD RECORDER + DIGITAL TUNER for £78 .99 (P&P included)
DSD9520 – STB with 80GB HDD – for £56.99 (P&P included)
calling 0870 100 2525
and quoting ‘Split NIT Affected Customer Offer’
Now personally I will not be taking them up on their offer as after all there is no guarantee their current units will work after the next split.
Units I bought ‘ two years ‘ before the Daewoo are still working so really it was just pure ‘ penny pinching ‘
It will take a lot more than a tenner discount to get my Custom Back.
I own nine units and the best one by a mile is the Wharfedale LPDV832B { £ 25 } so take a tip from me buy that instead.
Confirmation about the DAEWOO DS608P – it stopped on the 31/07 – No signal found etc.. I checked all the installation and it is fine.. I will buy another box.. but not a DAEWOO
Well, failing Freeview boxes this is the price the consumer is now paying for deregulated broadcasting unfortunately… I am in favour of increased channel choice both on TV and radio, but without a well thought out technical standard to begin with what chance has digital broadcasting got?? When we had both the BBC and the IBA regulating the technical broadcasting standards, then this Freeview set-top box fiasco wouldn’t have happened in the first place. Even with BBC’s Teletext and IBA’s Oracle text services the industry shared the same technical standards, so that all the TV text decoders would work properly. With the toothless OFCOM regulating the broadcasting standards in the UK, then what do you expect? These transmitter upgrades to the digital network should have been planned for years ago so that equipment should be future proofed to allow for such expansion. Even as I write they are using two different methods of digital transmission, QAM 16 on BBC channels and the much more inferior QAM 64 digital transmission coding on the commercial channels. Why can’t the broadcasters do as they did in the olden days of broadcasting and agree on one technical standard for a particular system, I.E: PAL I for colour television on analogue, and not keep upgrading a system like they are now doing with digital television and making the hardware that the viewing public have paid for totally useless. I have nothing against digital TV, but surely the broadcasting industry could try and strive for a quality system, that uses much less digital compression, which would give a better picture quality, with less blocky looking pictures, rather than the multi channels squeezed into a single 8MHz channel spacing on UHF. HDTV really should also standardise it’s line standard, is it going to be, 720 interlaced, 720 progressive, or 1080 progressive as the final line standrad for HDTV? I would rather we had a mere 3 or 4 real quality channels broadcasting in digital quality, (Remember the rather good BSB D-MAC broadcasts from the Marco Polo satellite?) rather than 700 or more in lower picture quality on the current digital platforms. As an engineeer myself, I get to see a lot of people with failed digital freeeview boxes, even without the latest transmitter upgrades these boxes pose a great problem with reception of signals, especially here in a fringe reception area, Southend-on-sea, in the East of England. Our regional transmitter at Sudbury has such a low digital output on some channels until the 2011 switchover, that not all channels are receivable even with an aerial upgraded to group W or group E. I am begining to think that the best way to watch television in the future is by using a PC and watching online via broadband.
I have had this happen today with my portland unit – moved tv had to re scan now got nothing. Sooooooooooo peeed of as rely on the kids channels to get jobs done. REally cant afford new unit – will be calling manafacture tomorrow but doubt will get any joy.
Grundig box lost some of its EPG (Mux2) I rescanned and now BBC is up in the 800’s but the EPG is back.
My Toshiba TV has lost EPG – I might risk a rescan…
London – Crystal Palace – so I suspect quite a few grumpy TV viewers out there.
WHY WASNT THIS PUBLICISED ANYWHERE???
Can someone advise on a replacement box? Had a Daewoo DS608P and it stopped finding any channels at all during the week. Signal is from Crytal Palace. Went out and bought a new box Sagem ITD59NG – same problem (aaargh), bought new connecting co-ax cables, changed Scart cable etc still no channels. Could the Sagem have the same problem or should I start tearing down all the Co-ax cable to my aerial (miles above on the roof)??
I’m joining the klub. My BT Setpal stopped picking up signals from Blackhill, for probably the same reasons above. I contacted BT, but no response,…
To Caroline – take back the Sagem ITD59NG and demand a full refund.
Go to Argos and buy a Wharfedale LPDV832B { £ 25 } – that can cope with the latest change.
————————-
I don’t think some people { who are not affected by the recent change } fully appreciate that the only reason why we have units sitting in the corner ‘ dead as a dodo ‘ is because there was no switch that could have been selected to stop the box making a rescan.
Yes I know the vast majority of box’s have selective default settings at least in my case I had two separate units both impossible to prevent them committing hari kari.
Once they lock up – they lock up and therefor will not see any OTA update so really any Company that claims there is one in the pipeline is talking a load of Bollocks.
All this should have been sorted out Months ago but the Companies have made a Corporate decision not to make a update available well before the split.
Lets look at it in Money terms – most of them could have sorted the problem out well in advance but they realised they could ‘ wash their hands of the whole affair ‘ so generating extra Sales although only a fool would buy more products from the same Companies that have a built in Self-destruct mechanism.
So far Daewoo Blame Freeview – Sagem point out they are not on the list but that is no comfort to me as its Buggered.
Make no mistake about this – this is only the first wave.
We need a standard – like the ‘ HDTV READY ‘ or ‘ Full HDTV ‘ so that Consumers would know what they are buying.
So far all they have been doing is passing the buck – there is no point trying to shut the stable door after the horse has bolted.
I was aware the split was going to be made { unlike many Consumers } but as it was not possible to prevent the units making a rescan
‘ Both hands were tied behind my back ‘ and I was not the only one
Daewoo have no right to blame Freeview. Split nits were always in the DVB-T spec and Daewoo and the other manufacturers are clearly at fault for not making the boxes to the spec, i.e. fit for the purpose. All these manufacturers should be forced to give refunds under the sale of goods act.
I have a Grundig GTD1500 v3.6 which is putting BBC channels in the 800’s. Someone I know of has one v5.3 which is OK. Have I missed an update or are there different versions out there?
Also have a Panasonic TU-CT30 which is putting BBC channels on empty channels above 104. No one else has mentioned Panasonic, is mine unique?
From Daewoo —- I write with reference to your e-mail below regarding the loss of signal to your Daewoo VCR/Digital Receiver SV900. I can confirm that when this product was manufactured it was designed to meet all the criteria for it to receive
the digital signal, and operate as it should do. Therefore, we had no prior knowledge that these products would not be compatible with future digital signals. Please review the statement that has been released by Freeview in relation to this “signal shutdown”:
a later e-mail stated – I am sorry for not apologising for this situation, ‘ but if the DMOL had not cut the signal then the box would still operate ‘ , so we have not caused this situation
Now if I was a normal Consumer who did not understand Electronics – { in fact I am retired University Lecturer in Advance Computer Design } I would get the impression that Daewoo was Blameless when in fact I know they did not build their unit to be compatible with other units sold around the same period.
The Daewoo VCR/Digital Receiver SV900 was not a Cheap box – it cost £ 140 which was more expensive than a Video and stb but at the time I needed space hence a combined box made sense although once I got it out the box I worked out the designer was a FOOL – for example press stop and hold it down for a nano second longer then the tape would eject as the idiot had combined the stop and eject button { with hair trigger sensitivity } – even worse it was crammed right above the play button so close together that 50 % of the time I would press play and accidentally eject the tape at the same time.
every week it would attempt to download adverts from ‘ setpal ‘ although they had gone bust so while all that was going on it would stop recording.
it was a Rubbish Unit and I would never buy from Daewoo again.
Having caught a one minute broadcast on the local TV news, we at least had some idea why our Daewoo box was no longer working. What a pity we were not informed before hand so at least we were not disappointed when we sat down to watch TV only to find that we need to buy another one. We work full time and have to wait til the weekend to shop – let alone the cost and time.
Who exactly is responsible for NOT telling us!!
Emma
Devon
Caught in the final tranch of this like everyone else on here. Found this statement:
http://www.freeview.co.uk/help/faq/id104963
It says “The number of affected boxes represents around 1% of all Freeview equipment sold to date, although the number of people who’ve contacted Freeview and the manufacturers so far suggests the actual number could be much lower.”
And digital is the future, “they” tell us.
In reply to ‘ Emma Hines ‘
When you bought Your New Box did you ask how long that will remain working for as the next so called ‘ Improvements ‘ is due next Year so unless the store has a crystal Ball there is no way they can Predict which units will survive the next round of Improvements.
The STB builders know what is next in the pipe line and they know which units is next for the Chop.
Just you wait and see when the next ‘ Improvements ‘ kick in Freeview will be Claiming its still only 1 % – there is something like 3,500,000 setpal units that were in use in the UK but as far as I am aware they are all useless so really the figures don’t add up.
Its all spin spin and more spin.
Well, well … the suppliers of IT equipment won’t keep us informed, via their devices, of impending faults. And neither will our government. Lies, distortions, spin, profits by any means, and politics corrupted by money are legacies we suffer from Thatcher and Blair. Don’t buy from crap companies and don’t vote for crap governments.
Its Clearly a Conspiracy.
Think about .
How many Adverts for STB Units Highlight how future proof their unit’s are ?
Now I owned a Original OnDIGITAL Box { bought just before they went on air }
I did not expect it to last as long as it did but it was a right kick in the teeth for box’s half its age not being able to cope with the so called Improvements.
Remmeber some of the dead box’s were still on sale this year – they are the lucky ones but if you bought it over a year ago its a major hassle to get a refund.
Thank you forgiving out some sensible information about what is going on with Freeview.
I am angry about the lack of publicity and consultation about this change which affects so many people. I came across this problem by chance when browsing the Freeview website. I i e-mailed (12.7.08) and asked when it was going to affect London. I received a reply (18.7.08) which did not answer my question and simply repeated what was on the website and the went on:
”From the information we have, it is likely that your box will be affected by future enhancements. Please look out for further information in local press.”
Subsequently the date for the London change has been put on the website. It happened on 29.7.08 which must have been known when Mr Burns replied to me. I replied asking for an address to complain to and he kindly provided the following:
”Please find below details regarding making a complaint. If you could put your complaint in writing to Ms Newey, she will raise it at the relevant industry committee;
Ms Heather Newey
Freeview
Broadcast Centre (BC3 B6)
201 Wood Lane
London
W12 7TP”
It would be great if others would write too.
My Labgear box (Setpal) is still working but I think only because I have not switched it off or accepted new channels.
I am now trying to find a replacement with the same functionality but it is proving difficult. Does anyone reading this blog know of a freeview receiver or PVR which has any of the following features?
1. Signal boosting for use in weak signal areas
2. A button which allows you to swap between two channels
3. Volume control
I would be grateful for any advice
I live in Tiptree, Essex and looks like my SetPal Unit died today as a result of the recent transmitter upgrade in my area (We feed off the Sudbury transmiter). My wife switched the unit off to access TeleTex and when the Unit was switched back on I could not tune the Unit in to receive the channels.
It really does annoy me that no warnings were given of these upgrades, the timetable and the Units that would possibly be affected. I was completey puzzled why my Unit suddenly failed and only found out the info from this website.
Oh well looks like i will be going to Chelmsford tomorrow to purchase another Unit. I’m looking to purchase the Philips DTR220. I’m hoping this Unit is compatible with the Transmitter upgrade. Once its setup i will turn it off and see what happens. If it fails, I shall return it to the Retailer.
Anyone who owns a SetPal Unit and there is 3,500,000 users in the British Isle’s
They cant switch the unit on standby or switch it off
If you get a request ‘ New Channels in the Flow ‘ Don’t be a fool and accept it .
Some units will allow you to Cancel.
If you accept it – you have set a ticking Bomb and it will go DEAD.
Put it this way far better having 99.9 % of Something than 100 % of NOTHING
A message to Alan White – when you buy the Philips DTR220 ask them what Guarantees they offer as to if that unit will be able to cope with ‘ the next changes due in a few Years ‘ and see what they say.
No doubt the majority of the 3.5 million Setpal users and the vast majority of Freeview Users, are like me, not aware of the Transmitter upgrade and as such it would have been really helpful if some form of advertising campaign had been run by Freeview/Ofcom/TV Companys, to warn users of these boxes what will happen if they turn off their boxes/accept a channel update.
Someone should now take ownership of this issue and launch a “damage limitation” exercise.
As for asking shop staff the question posed in Brian Carson’s reply, I bet 99.9% of the staff won’t have a clue what one is asking.
Yes I agree with Alan White as Customers were left high and dry and no one had the Balls to stand up and say ‘ The Buck stops Here ‘
My two units were three and four year old – not exactly Ancient and the really annoying part is that units bought years before have still been able to cope so clearly someone is not telling the whole Truth.
Its really the same situation with DAB and DAB+ – for years they have been flogging DAB Units and most of which don’t stand a hope in hells Change of ever being upgraded to DAB+
Yes I will admit that ‘ PURE ‘ have been doing their best but walk into any High street chain and ask for a DAB+ set and they will look at you if you were from Mars.
There are millions of people in the UK that have a DAB radio so Ofcom will have to weigh up the advantages of phasing in a DAB+ system with the disadvantage of phasing out the current digital system.
It’s also likely that if DAB+ were to be adopted in the UK, there would be a period when both DAB and DAB+ would run alongside one another
But once it goes that’s another load of units being sent to the scrap heap.
I don’t like being treated as a MUG and I will not buy units that I know have only a limited time scale
my Bush 28″ widescreen IDTV set has done this
so have brought external freeview box
By the way I read on another Forum that a Sony IDTV has also packed up due to the same problem so really Freeview is kidding them self that its only 1% of the market.
They dont have a clue how many of the Cheaper Buffers were used – all they did was Guess.
Really its not Good enough.
With no advance warning Consumers were taking a ‘ Blind gamble ‘ as after all with no advance information how can Consumers make a educated Choice.
By the way the words at
http://www.freeview.co.uk/help/faq/id104963
has remained unchanged so I would advise as many people as possible to send a e-mail to info@freeview.co.uk and tell them to get their Head out of the Sand as its very annoying they claim that very few people have been affected.
the two key question to ask them is
How can a Consumer know in advance which units would stop working after the latest so called improvements. ?
When they may make further improvements what Guarantee that any box sold today will not end up in the scrap heap ?
To put it simply..Daewoo have handled this appallingly..Their attitude stinks and quite simply IT WILL NEVER ENTER INTO MY HEAD TO BUY A DAEWOO PRODUCT AGAIN!
A notice supplied with a Panasonic TU-CT20 Digital box states:-
We are pleased to advise you that this model is capable of detecting new services as they become available, and informing you of their existence via an on screen message.
At the time of manufacture, this feature was not supported by the broadcasters, therefore, the default setting for “New Service
Message” is OFF.
To switch this feature on, when it becomes available from
broadcasters, this is then followed by relevant instructions.
So.the broadcasters have known about it all along – this box, I
think, is about 4 years old and is still working.
If you haven’t done so already, please take a look at todays Daily Express. It features an article on this issue in which my comments have been included…… Fame at last !!
It appears that Freeview are still not budging from their stance of providing no compensation.
Hi
To be honest I’ve given up with Freeview.
I had a state of the art aerial installed, it works quite well in the conservatory but as soon as you spit on it I would half the channels in the front room. CBeebies was a godsend. Just as somebody else has written, it allowed me to get some housework done.
I’ve had an old battered Phillips OnDigital Box since 2002 and it’s served me well but enough was enough.
I already had Virgin B/band & phone & I’ve added a TV package to it via their retention team. By doing this I also upgraded to a free calls pack 24/7 except to 0870 & mobile.
The kids are happy, the wife is happy, I’m relieved! It absolutely chucked it down last week and I know I would have lost loads of channels & my patience but everything worked as you’d want it to.
The picture is great – I can even email my telly when I’m in work.
I’d never go back now – I still have the other Freeview box in the conservatory that one is a SAGEM so I will say no to the upgrade.
I agree with the sentiments that it’s all a great big con. The government has already spent the money from the Terrestrial signal sell off – even though it’s not happened yet.
As for LCD & Plasma – they’re just a great big rip as well. Flimsy, dodgy picture – I’m not that convinced!
I’ve loved my Freeview for years – no more.
Regards
Lost signal from my Bush freeview box. The menu proclaimed that there was no signal coming in. After hours spent dismembering all my wiring I finally gave up. Thanks freeview for any information saying that my box was now inoperable. A truly miserable service, and yet another expense. Are they (Bush/Freeview)allowed to get away with what amounts to taking money under false pretences.
Just by chance I spoke to an aerial installer today re. our poor TV signal. Asking about the Freeview problem we have been having this past 3 weeks – he says that he had just had a note round about it. We have a Daewoo Setpal which is now completely useless and the sony freeview has very limited channels now. I was completely in the dark about it until today thinking that the boxes/aerial had gone wrong. Hence me looking at the internet this afternoon.
What freeview box is best to buy do you think now?
Wrote to BBC WATCHDOG today,a bit of bad publicity would help.
Both Daewoo&Freeview need to compensate owners of boxes.
I have a Fergusson FDT600 – I wasn’t getting any programme info for a number of channels so tried a re-tune. I’ve now lost all of the BBC, Channel 4 and ITV Channels except BBC4!
CAn anyone explain this?
I have a Daewoo which was working perfectly well up till two days ago. I bought this box at £80 a couple years ago. I am very disappointed with this service and I believe that this is all about getting people to spend more money(like we don’t already) I am not sure what I will do now, whether i should just buy a digital tv or a new box set cause i dont want to be buying another one every other year :-(
My Tosumi TOMSTB01 occasionally stops displaying any information about programmes on some channels. Cure is a quick rescan. Or was, first rescan lost everything on BBC ITV and C4. Reset to manufacturers defaults and scan lost everything.
Anyone got Dawoo’s UK address? – maybe we should all send out now worthless boxes back to them – they might (NOT!) get the picture then.
GOT SONY idtv KD32DX150U ALSO HAVING PROBLEMS SINCE TRANSMITTER UPDATE.(CRYSTAL PALACE).NOT ABLE TO RETUNE, NOW WORRIED IF I TRY AGAIN IT MIGHT STOP WORKING ALTOGETHER.
Have also complained to Watchdog about my Setpal set-top box from Daewoo becoming obsolete without warning or compensation.
I think they should provide free set-top boxes to whom have been affected, surely its a breach of trading standards?
The Mail printed my name with regards my Complaint regarding Daewoo and some of the comments { Re ‘ split NIT ‘ }
http://www.dailymail.co.uk/news/article-1044291/Up-250-000-TV-screens-blank-upgrade-leaves-Freeview-boxes-obsolete.html
Daewoo have put their foot in it as they claim ‘The two boxes from Daewoo that were affected were made before the digital tick logo, which set a standard for digital TV (in 2004).
Which sounds fair enough except I have proof on my Computer that the Daewoo SV900 did not go on sale in the UK until February 2004
I am still annoyed it all could have been avoidable if they had allowed a default switch as I did not want to update the list as I was happy with what I have .
Better to have 99 % than 100% of NOTHING.
..at least DAewoo are giving you something potentially back…I’ve got 2 labgears – one I stupidly rescanned…and is now a doorstop..the other one won’t stay stable and is poor…its only in the kitchen..
Pretty pieved about this… guess its “off to Asda to get a cheapo”
With regards Steve comment ‘ at least Daewoo are giving you something potentially back ‘
which would be true if they were willing to reset the units or offer a substantial discount but I don’t think a £ 10 reduction on a product I could Buy £ 20 Cheaper elsewhere is showing Good Faith.
Even if I was daft enough to buy a new Daewoo unit there is no guarantee that it will not self destruct in 2012 { the next time they mess about with the NIT }
All these Companies can get away with it because Consumers in Britain don’t protest enough.
My Daewoo SV900 has a Video Recorder but when I plug in a separate Feeview box it will not record as it claims ‘ There is no Channel’s set ‘ even although when the split NIT came about it could not handle the split so therefor it claims it cant find any Channel’s – So its a Catch 22.
I paid £ 130 in June 2004 and really a unit that has a life of four years is not what I would call Good Value.
There are others who bought it two years ago so they are worse of than me.
Actually the age of a unit is a smokescreen – they were making up their own standards and using cheap Buffers to make a few pence extra Profit.
I am sure anyone reading this thread will not buy any products from the Companies that have washed their hands of the whole affair.
I certainly will not be buying anything from Daewoo again.
Once Bitting twice Shy
—————-
By the way if their claim that only 1 % have been affected then it would not break their Bank Account by replacing all the units for free but I suspect they know that a lot more are affected so therefor unwilling to make that offer.
I have 4 Grundig GDT1000 one has v2.8,two have version 3.6 and one has v5.8 (including teletext +) the 2.8 works but some channels are mixed up, the two with v3.6 make a right mess off the channel numbers, the one on v5.8 works fine,I hope we get a OAD soon.In the mean time i’ve bought a Humax F2 FOX T (£49.95p freep+p at John Lewis Direct)as I don’t hold out much hope with Thompson/Grundig. My two Sagem IDT602 keep rescaning everytime I turn them on.The OLD Nokia Mediamaster (ex on digital) is as slow as it ever was but still works fine ! ! !
Sony are about to release an Over The Air software download to fix the acknowledged NIT problem on their IDTVs (including KD32DX150).
Deatais here
http://sonycic.custhelp.com/cgi-bin/sonycic.cfg/php/enduser/popup_adp.php?p_faqid=369&p_created=1216219189
Good for Sony but as my Daewoo claims there is no Channels even if there was a OAD for the Daewoo it would never see it .
With regards ‘ Dave’s ‘ two Sagem IDT602 they can be sorted.
Unplug both machines ‘ from the mains ‘ – wait a few Hours then plug them back in.
Go to BBC1 and search for new Channels and this time it will stop asking to rescan every few minuets.
———————–
The Humax F2 FOX T is a great unit its just a shame that other Companies did not stick to the standards.
Just to update you all my Labgear box is still working despite switching itself off last night. I did not accept the new channels when I switched it back on and it is fine. I would not have known that this was the right action to take if it not been for the helpful advice on this website so a big thank you to all. Why could’nt Freeview have given this advice?
Same problem here with a 200£ SAGEM box with 80GB hard drive.
I can’t believe those idiots didn’t bother making a page on one of their freeview channels warning us “NOT TO DO THE UPGRADE IF THE BOX IS OLDER THAN XXX ETC ETC…”
Does anyone know if there’s a way to go around this problem?
Hi there,
yep I’m another “victim” of a forced change with a Daewoo DS608P box. I was happily watching the Olympics on Friday 22nd via “The Red button” when there was a period of distortion of both sound and vision and a message appeared stating that the signal was weak and the Box recommended a re-scan, and then voila nothing!!
I find this shocking that nothing was publicised with regards this “known” problem, as I unfortunately don’t listen to Radio 2 or Five Live I didn’t hear the relevent broadcasts. However there was nothing in the local or national press as far as I’m aware. I was wondering if there is a recommended box that I could use via the RF channel as I have an old fashioned RF multicast ariel box, and it was good to be able to connect the old Daewoo box and “tune in” a channel as the digital channel for the various Televisions in the house without requiring a STB per TV. I have purchased a Bush DFTA16 box, but despite being advertised as having an RF loop, it needs a scart connection to work and rather than taking a sales persons advice, I was wondering if anybody else knows of a STB which will work via normal RF conectivity?
Many thanks and sympathies
Simon – I replied to your e-mail today – I would advise a ‘ Humax F2-FOX T ‘ which has a ‘ RF Modulator ‘ which is what you need –
so unlike a RF loop-through a on-board modulator with adjustable output channel – is useful for repeating the received Freeview channel to other rooms via coax cable.
Yes I agree they were bloody quiet over this problem but at least we can use this to our advantage and not buy anything from any Company who tried to wash their hands of the whole affair.
A copy of my message to Freeview. Don’t suppose it will get any action but I firmly belive quite a lot of Pensioners will be in the group affected and this is just another weight on their backs regarding the expenses they are expected to cover.
Copy
It is disgraceful that you have carried out this upgrade without making it backward compatible and informing people that it will happen or at least making some offer of recompense.
I was called by my 85 year old Mother complaining that she could not get her machine to work.
She is 3 hours journey from me and suffers greatly from Old age problems. She is house bound so depends greatly on her TV. She is also afraid of Technology so she was panicking. Thinking she had done something wrong I made the trip to her house to find that it just would not work. Not knowing about the changes you had made I decided to disconnect the machine and return home with it to see if I could work out the problem at home!.
Having searched the Internet for the machine and the problem I found that you had made these amendments which made the machines useless.
Thus you have made it a requirement for a new machine to be purchased to replace a perfectly operating one (less than 5 years old) which has been made useless by your actions.
This is an expense an 85 year old pensioner can well do without and the inconvenience you have caused is to say the least unacceptable.
The switch over to Digital is one which is likely to be very difficult for Pensioners to cope with (and accept) and the actions you have recently taken will certainly remove some of the trust in the systems in addition to giving the impression that there will be continuing expense to be accepted as a result.
We note you say only 2500 people have complained but we would ask how many have called out engineers etc because of your actions and how many are still trying to sort out the issue.
We fully believe that you have a responsibility to replace or refund the people involved for this absolutely disgusting set of actions you have carried out.
Perhaps the Government or trading standards people should be involved as there is a line of argument that the machines were sold but were unfit for the purpose as you do not expect to have to replace this sort of equipment in less than 5 years. TV equipment is now very reliable and for operators like you to change direction with NO regard to the inconvenience you cause is totally unacceptable. Maybe the government should review any licensing issues that may be in place to ensure that future occurrences of this type of thing are prevented or covered by a compensation package?
To ‘ John Perkins ‘ – Well done but I expect you will get the standard reply which points to everyone apart from themselves.
They have recently updated the link that takes you to
http://www.freeview.co.uk/features/transmission
but funny enough they have never admitted Sony had a problem although if that was true Sony would not have released the update for a selection of their IDTV’s but at least ‘ they did something ‘
Its a bit like ‘ Pass The Parcel ‘ as each Organisation will admit there was a problem but ‘ its nothing to do with us Governor ‘
I think you have highlighted a very important Specific problem.
There must be loads of OAP’s who don’t have a handy son/daughter to check out the problem and I bet some will call in repair men or think its their aerial is at Fault. Who knows how much is being spent to solve a problem that could have been sorted years ago.
We are now encouraged to buy ‘ digital tick ‘ equipment but none of us know how many years before that equipment becomes Obsolete.
We do know that the whole Country will be switched over but at this current time its not clear if units will still work when they add in a extra HDTV Multiplexes it may be the same as what happened over the split NIT.
At worst is shows a Huge Failure of Planning and someone should except Blame.
Take a look at http://www.berr.gov.uk/consumers/fact-sheets/page38311.html
It seems to me that as the split nit is part of the original Freeview spec that any manufacturer selling a Freeview box that did not conform to the Freeview spec is liable. Your claim however (up to 6yrs) is with the retailer who sold you the faulty goods. Suggest you all bombard your local trading standards for advice. If enough people do this then they are pretty likely to take action
Just as predicted they are blaming the Manufacturer and passing the buck to them.
Copy reply from Freeview
Thank you for contacting Freeview.
I am very sorry to hear that your mother has been adversely affected by the transmitter changes.
As you may already have seen from our website, the transmitter changes made by Digital Multiplex Operators Ltd (DMOL) were necessary to support the ongoing expansion of the digital terrestrial television platform and the Freeview service. These changes were entirely in accordance with the DVB-T standard for digital broadcasting. This standard has been in place
for many years and the vast majority of Freeview receivers and indeed Ondigital receivers, which predate Freeview, were designed and engineered to handle all aspects of the DVB standard. Unfortunately the software/firmware in some boxes, including your own, does not comply fully with the DVB standard and cannot handle the changed signal.
Freeview do not manufacture or sell digital boxes and our customers’ only recourse to compensation would be from the manufacturer or retailer of the obsolete equipment.
If you ensure that any replacement equipment you purchase carries the ‘digital tick’ logo, this is your guarantee that the equipment is fully compliant with the DVB standard and will work both now and during/after switchover.
Sorry once again that you have encountered this problem.
If we can be of any further assistance please do not hesitate to
contact us by either calling us directly on 08708 809 980 seven days a week from 8.00am to 10.00pm, or again by email through
http://www.freeview.co.uk
Frank Burns
Team Manager
Freeview Customer Services
I have two Panasonic boxes rendered useless by this recent upgrade, some channels missing and others jumbled, e.g., Radio World Service on Channel 5 etc., etc., I know prices have come down but the Panasonics were expensive at the time in the region of £100. I’m just annoyed that we are expected to go out and buy another box !
You can add Segam to the list of BRICKS. Speaking to the technical support, they will take you through the process, but they know the box is a BRICk as soon as you mentoin the problem. Segam as always doesn’t give a stuff about it.
I heard from Panasonic today who said to restore to the factory settings and rescan which I had already done, but I still get the jumbled and missing channels.
I should have added that we were completely unaware of all of these upgrades until the box was rescanned two weeks ago but the message was appearing about new channels a week or so before. If I had known I wouldn’t have rescanned the box. The signal is picked up from the Mendip transmitter.
we have been having abit of problem for few months with our “digilogic dstb1000 (Bought in tescos few year ago!!)which might be labgear in diguise?,anyway kept asking me to update e.p.g all the time, then last week it just did not come on completely dead tried fuses etc ,but nothing at all ,wish someone had warned us about downloads,i could have stopped them and maybe box might not be going to landfill!!
This is a Right mess and its a shame that No one wants to admit its their fault.
One thing is certain – its not the Consumers fault.
Anyone who checks out the main Messages boards will see that right across the UK this is a major problem and not the 1 % they Claim .
How many people have been affected I have to admit ‘ I don’t Know ‘ – at least I have the balls to admit that but Freeview don’t have a clue either.
This has damaged Confidence in the freeview system and its all a matter of luck if you are affected or not.
One has to wonder what other so called improvments is in the pipe line.
My BT iplayer and others on Tacolneston transmitter. lost BBC1 yesterday. Coud be that iPlayers are also on the brick list. Very sad as there’s no prospect of a firmware update and there is nothing on the market that will do DTV and web access.
if you have a machine that is affected by the NIT Split once it has been updated – that’s it – You don’t have any Channels at all.
Seeing freeview only claim a very limited number of units are affected its difficult to know what units have been ‘ partly ‘ affected and what effect this has been having.
Clearly if your machine was working normally and on the day of their so called enhancements it starts acting funny then something is wrong.
If you have a box that is switched to ‘ update manually ‘ then you would be wise not to take the risk.
Most people who were caught out did not have the option to switch off automatic updates .
As I wrote before its far better having 99.9 % of Something than 100 % of NOTHING
I own two Daewoo DS609P receivers. Both of these have stopped receiving DVB-T Freeview TV. Having contacted Freeview, Daewoo, DMOL, and Digital UK, all parties apologise for the inconvience, but are not willing to offer any form of compensation. Daewoo correctly state that the units were supplied at a time when the original system operated as specified. However, now that the transmission system has been ‘upgraded’ to accommodate more channels and interactive TV, these models no longer operate. Really well advertised!
This leaves me with the no choice but to ditch the units to the landfill! The equipment cost about £150 for the two at the time. Looks like I’ve been well and truly had over.
Can anyone tell me if the two Panasonic TU-CT20 boxes I own should have coped with these upgrades please ? They were purchased in 2003 and are marked DVB-T. I’ve tried clearing all the channels again today and rescanning but to no avail. In my case the channels are scrambled and some are missing.
One of the boxes was £100 and the other was £50 when purchased with a Panasonic TV.
Re ‘ Ian’s ‘ message – if you check my post above ‘BRIAN CARSON : July 31st, 2008 at 2:01 pm ‘
You will see that if you complain ‘ louder ‘ to Daewoo they will offer a discount but seeing there is no guarantee that their current units will not go the same way as their older units ‘ Once bitten twice shy ‘
One second they say the box was DVB Compliant and then they say it was DVB-T Compliant so really they are as Confused as Customers .
It was just the luck of the draw – Units I bought ‘ two years ‘ before the Daewoo are still working so really it was just pure ‘ penny pinching ‘ and they are not admitting they are at fault –
My Daewoo SV900 cost me £ 130 so it was not a cheap unit so if they can wash their hands over that { and other units built by Daewoo } then they can wash their hands over units bought today so really I will not being buying Daewoo again.
Offering a £ 10 discount is just a insult.
Brian I think you might find this particular thread of interest to you …
http://forums.moneysavingexpert.com/showthread.html?t=1101561
For those with boxes that have stopped working but have sufficient memory to handle split nit there a bunch of OTA updates coming up so check the list before ditching the box
http://www.dtg.org.uk/retailer/download_schedule.pl
To ‘ Graham Thompson ‘ – I am afraid you don’t appreciate that all affected units claim there is no Channels so therefor it does not matter how many OTA updates that becomes available it will be impossible to update any locked unit.
Its like shutting the stable door after the Horse has bolted.
With regards ‘Anne’s ‘ message.
Now I have encountered this problem before where someone claims to have a full refund but when you contact the Company they hide behind the DPA { Data Protection act }
Amazon were using the DPA years ago when a Box set was incorrectly priced so some Customers were sold the box set at the cheaper price but other Customers had their orders cancelled when they worked out how much they would be losing.
After a few weeks some people were refunded the difference but other Customers were told they could not get a refund.
This went on for Months and unless a person was willing to take them to court they can do what they want.
‘ CitySlicker ‘ had one thing going for him – he had a Journalist who had already contacted Daewoo on his behalf.
Although The Mail picked up on the story and they quoted some of my words at
http://www.dailymail.co.uk/news/article-1044291/Up-250-000-TV-screens-blank-upgrade-leaves-Freeview-boxes-obsolete.html
its now a dead story so I don’t think it will be all that easy.
Anyway Anne thanks for your concern its just a pity that Commercial Companies don’t have the Customers welfare in their mind.
Well I have taken advise from “CitySlicker” – he got a free replacement from Daewoo–and have sent proof to them that I own a now useless DS608P.
For them to issue a free replacement is an acceptance of liability.
I urge all people with now useless equipement to approach the manufactures and demand replacements .
It isn’t the money – the boxes are cheap enough – it’s the principle.
Regards
“it’s the principle” – I thoroughly agree with you Kev.
its one thing to ask for a free replacement its another to receive one.
Daewoo now claim at
http://www.bignewsday.com/story.asp?code=DY1352600U&news=more_than_200000_tvs_scuppered_by_upgrade
“Judging by the number of calls we have received, we think tens of thousands of our customers are affected and we are trying to help them.”
Sadly my unit cost £ 130 and they don’t make a equivalent model and i reckon they are not going to make free replacements without a big fight.
Who on this board has ‘ received ‘ a free replacement ?
Maybe not here but track down “City Slicker” elsewhere.
You mentioned his name in a previous post.
Regards
There are two problems with a split nit. Some boxes will continue to work but are missing channels. These usually have sufficient internal memory to accomodate split nit but need updated firmwares. The other boxes do not have enough memory so will never handle the epg. If you have a dead box you can try a factory reset and a manual tune to receive a limited number of channels
Factory reset does not work.
Even though there is a part of the menu that gives a signal strength and quality another part of the menu says no signal being received and to “check the aerial”.
It scans and pauses just like it used to do when finding something but never shows any channels.
If the aerial is disconnected then it does not pause when scanning – obviously !
There is no manual tune on the DS608P.
It clearly states on the last page of the manual “FULLY DVB COMPLIANT”
Regards
The ‘ estimate ‘ they use is around 230,000 boxes but that is a load of Rubbish.
Lets face it ‘ they don’t know how many are affected and THEY DON’T CARE ‘
By the way if their claim that only 1 % have been affected then it would not break their Bank Account by replacing all the units for free but I suspect they know that a lot more are affected so therefor unwilling to make that offer.
If Companies had made it clear to CUSTOMERS before they bought whatever that the units they were selling were not a 100 % Compatible then at least we would know.
I own units far older than the two units affected and they have not been affected so clearly someone is rewriting History.
One second they claim units had to be 100 % compatible with the DVB standard and now they are claiming it had to be 100 % compatible with the DVB T Standard.
Now they are hiding behind the ‘ digital tick ‘ standard as they know fine well that only came out a few years ago.
They are moving the Goalposts to suit themselves.
When will Freeview give out a full list of all affected units ?
Once your box has given up the Ghost you can do a factory reset until your Blue in the face it will not solve the problem.
I’ll keep everyone informed of any Daewoo progress, or not, as the case may be.
Brian Carson – what did Daewoo say to you?
If it was a guy called Adam Mugford then get in touch with a different one — colin.millard@desuk.co.uk — he’s the guy who arranged for City Slicker’s free replacement.
Regards
To Kev – your right my first few contacts was with adam.mugford@desuk.co.uk
and at first he was blaming me for buying the unit. { as I should have had a crystal ball to know when the standards were changing }
I really went to town on him as clearly something has gone wrong – after a few e-mails he offered a £ 10 discount but now I have a new contact person I can jump all over him –
I now can go to town on colin.millard@desuk.co.uk
Thanks for the e-mail address – I will keep you posted as to what they offer.
Brian Carson.
If you have not done so already look for the posts by City Slicker on the digitalspy terrestrial forum.
It will be intresting to see what Mr Colin M has to say.!
Regards
sorry to hog the board but while looking for the serial number I discovered the Daewoo VCR/Digital Receiver SV900 claims to be DVB-T Compliant.{ as does a sticker on the unit }
Now seeing Daewoo was offering a discount on some units that were also DVB-T Compliant they do appear to have got a bit teletubby confused.
Now we have a person colin.millard@desuk.co.uk who may be able to replace daewoo units for free it make sense to make his day and get in touch with him.
Clearly point out its a DVB-T Compliant unit so should not have been affected by the recent changes.
Good luck
Pity that the https://www.frequencycast.co.uk/freeviewlandfill.html
page does NOT mention BBC/ITV FeeSat as an option for those having to buy new hardware anyway!
Why only line the pockets of Murdoch or Branson!
Further to my purchase of the Humax F2FOX-T, I’ve had this box for 3 weeks now and apart from being a bit more sensitive I don’t think it’s a patch on my old Grundig GTD1000 with the v5.3 firmware that is still working fine. The Grundig will keep the present program on while I can scan through the 7 day prog guide with extended info,and had Teletext Extra. The Humax box just shows the guide in silence with now and next extended info. I can only hope I can find a repeat of the update to make the other 3 Grundig units usable without having to keep a list of channel numbers by the remote.Regarding Brian Carsons suggestion on the Sagem boxes I think my 2 are a bit to old,I looked on Sagems site and they suggest the same remedy but again it seems to be aimed at an later firmware version.
This whole episode is turning into a right mess ! and just as the powers that be are trying to get the public convinced about digital T.V.
P.S The Grundig GDT1000 (got it right this time) is marked DVB but also has in the other corner of the front panel FTV (FREE TO VIEW) with the V as a digital tick !!!
And just when I thought it couldn’t get any worse I found this gem on http://www.dvb.org/
DVB Steering Board ratifies DVB-T2 specification for second generation DTT Transmission (June 30th)
A DVB press release issued today confirms the approval last week of the new DVB-T2 specification. The specification, which will now be sent to ETSI for publication as a formal standard, promises 30% to 50% increase in capacity over DVB-T in equivalent reception conditions. It is available for download as a DVB BlueBook.
As I mentioned on ‘ September 6th, 2008 at 10:27 pm ‘
‘ its one thing to ask for a free replacement its another to receive one. ‘
I did send a e-mail to colin.millard@desuk.co.uk but so far he has not bothered replying.
At least adam.mugford@desuk.co.uk had the decency to reply although it was more a standard reply.
Currently I am being treated for Prostrate Cancer and the treatment is not due to end until May 2009 so I really don’t have time flogging a Dead Horse.
I reckon why they did give a free replacement to the guy called ‘City Slicker’ was because he had a Newspaper Reporter who picked up on his case but I reckon they will ignore any other claims for free units – they know fine well that Customers don’t have the money for a expensive Court case so they can bury their heads in the sand and hope we will all go away – well they are right there because I will not be buying from Daewoo again.
Brian Carson.
Quote:”but I reckon they will ignore any other claims for free units”
I have had a positive responce from Adam Mugford.
Watch this space next week.
Regards
I have had a response from Freeview to my letter have had the offer of a telephone discussion with the Director a week on Tuesday which I have accepted. I will let people know the outcome. (My letter is too long to post here).
I set up a google alert for freeview and just received this link …
http://www.techradar.com/news/television/digital-signal-upgrade-sparks-more-controversy-464227
Well spotted Anne – here is the hit list ‘ that will soon soon stop working { uness you buy a freeview unit }
if your TV is listed you should contact your Company ‘ now ‘ as there ‘ may ‘ be a possible solution.
By good fortune I am not affected this time.
Hitachi
28WDDODTN 28″ IDTV
32WD40DTN 32″ IDTV
D36W840DTN 36″ IDTV
Panasonic
TX-28DT2 28″ IDTV
TX-32DT2 32″ IDTV
Philips
28DW6734 28″ IDTV
32DW6834 32″ IDTV
32DW9625 32″ IDTV
28DW6557 28″ IDTV
32DW6557 32″ IDTV
Sony
28DS60 28″ IDTV
32DS60 32″ IDTV
28DS65 28″ IDTV
32DS65 32″ IDTV
28DX20 28″ IDTV
32DX20 32″ IDTV
28DX30 28″ IDTV
32DX30 32″ IDTV
28DS20 28″ IDTV
32DS20 32″ IDTV
KP 41DS1 41″ IDTV
KP 51DS1 51″ IDTV
KP 51DS2 51″ IDTV
Toshiba
28WT98B 28″ IDTV
32WT98B 32″ IDTV
28ZT29B 28″ IDTV
32ZT29B 32″ IDTV
36ZT29B 36″ IDTV
42WT29B 42″ IDTV
50WT29B 50″ IDTV
57WT29B 57″ IDTV
I have just posted this on Digital spy but thought some people might like to see it here.
The 01788 number is an old Grundig help line (I think it may have come up on screen after an OAD if you needed help) but is now set to reject incoming calls.
The manual for the GDT1000 has a similar number 01788 570088. This is answered by somebody who tries to be helpful but cannot actually do anything. He confirmed that an OAD to version 5.3, which was originally designed for Teletext Extra, also fixes the NIT problem of channel numbering for the GDT1000. However, he did not know where the firmware was, or who would pay for the download, but gave me a Thomson number (01443 220220). This is solely an answering machine that directs you to the Thomson number given above for Thomson products (which I did not call), and another number for Grundig products (0871 2301777).
That in its turn invites you to press 4 for technical support, which then went to India, and the lady told me that I had to ring 0870 9090444 for Grundig products older than 2 years. The last number resulted in the answer that I should go back to Curry’s or Dixons for help with an old Grundig Freeview receiver.
It seems possible that version 5.3 exists somewhere, and if given an OAD would fix the thousands of 1000 and 1500 boxes in use. I wondered if there was any point in pursuing Ofcom or my MP on the grounds that if Freeview were to accept a limited responsibility for disabling these boxes they might offer a goodwill gesture by downloading 5.3 for nothing (assuming they could find it somewhere).
Any comments?
anyone who has Channels shunted to 800’s should read
http://www.freeview.co.uk/help/faq/id105131
Hello all.
Having pushed Daewoo regarding my DS608P A FREE exchange unit (DSD-800M)was delivered to me today.
Out of interest there is nowhere on the packaging or receiver displaying a “Digital Tick” or saying “Fully DVB Compliant”
In the receiver menu under “tools” and “receiver information” it does show “DVB-T M3101”
A result and it’s also my birthday !!
Regards
Well, I’ll add my name to the list of people who had TWO Daewoo DS608P boxes that died last weekend after a routine channel scan.
I then read CitySlickers info on Digital Spy – http://www.digitalspy.co.uk/forums/showthread.php?t=844007&page=4 (Post 77) and sent email to Daewoo’s customer service.
I had a reply from Mr Mugford with a requst for more information. I sent him photographs of the underside of them, with the serial numbers, as well as a nice arty shot of the two togeher, so he could see I wasn’t just photoshopping them.
After a couple of days of emails going back and forth they agreed to swap them for the DSD800M boxes, which arrived on Friday 19th September. The old boxes were packaged up and sent back by the same courier at Daewoo’s request (and the paperwork attached suggests I was not the only one, copy faxes served as despatch note and mine were part of a batch of 20 that day!).
OK, so the original boxes cost me £59 each a few years back and the new ones are available to buy under £20, but at least they’ve done something and saved me having to fork out again, and don’t have book-ends of landfill fodder kicking about now.
Kev (last post) is right, there’s no ‘digital tick’ complience mark, but the box does show the DVB-T software in place.
There are some nice features on the new box too – it has some games (wife loves Tetris, I’ll have to stock up on batteries for the remote!) as well as being able to pause live TV – though there’s little mention of this in the manual!
I am sending Mr Mugford at Daewoo a thank you as he was quite helpful – no doubt after getting an ear-bashing from so many others before me…
It’s worth getting in touch with the manufacturer – let them know you’ve read the stories, and send them the link so they can read for themselves. I was quite prepared to argue through legal procedure that the box was not fit for purpose, despite being a few years old, as it was sold as a ‘Freeview’ box – meaning it should still be working when the analogue signal is turned off in 2012!
Daewoo are at http://www.daewooelectronics.co.uk/ and there have been email addresses quoted elsewhere.
we are on the waltham transmitter and we have lost most of our original channels on our Aldi tevion we do tough have access to the 800 series of progs so all is not lost YET
Sale of goods act might help as they are “not fit for purpose” may be worth hounding the local trading standards people.
However what I have yet to see is a campaign to stop the change over we are in a fringe area and although the reception is occasionally OK on asking we have been told that the reception will be no better after changeover but more channels. I would be happy with the original ones if they work. Also I would like to keep the existing teletext as the digital text although pretty is slow and useless.
I have to be fair and say that Daewoo are not the quickest at responding to e-mails but they are doing their best to replace ‘ genuine units ‘
I wonder if all the other Manufactures are doing as well. ?
I had a meeting by telephone today with Mr Rob Farmer the Director of Marketing and Communications of Freeview. This was in response to my letter of complaint about the recent transmission changes. Unfortunately Mr Farmer was not in a position to answer any technical questions but has undertaken to provide me with a detailed explanation of the changes that were made and why they were thought necessary. The explanation he provided me with today was that DMOL had advised these changes were needed and DMOL only provided Freeview with very short notice of the dates of when the engineering work was to take place. However he also said that a test had been undertaken by DTG and it was known that the change would result in boxes becoming obsolete and this was approved by Ofcom. He said that time was allowed for other manufacturers to provide OAD’s prior to the change. He also said that the problem with the re-ordering of channels was an unforeseen consequence of the change. If the test by DTG is the one I am aware of then it took place in the latter part of 2006 which, to my mind, gave ample time for all concerned to alert the public. At the time it was not considered acceptable and the NIT was returned to it’s previous state. The report goes on to say the “multiplex operators are confident that the NIT can be kept within 1 section over the long term”.
Mr Farmer has agreed to provide me with the information that shows when Freeview were first aware of the problem, when they were notified of the dates and what information they provided and when to local media, installers and retailers.
Mr Farmer did not accept that their information strategy had been at fault and stated that while he understood our frustration Freeview at all times had been helpful and transparent. I pointed out that originally the information had been tucked away on their FAQ page which was anything but. He did tell me however it was not technically possible to broadcast the information to specific types of receiver and that this had been explored as a possible means of communication before the change.
Mr Farmer to be fair was trying his best to be helpful but I don’t really think he understands the impact this change has had on people. He has received 2000 complaints which he does not feel indicates very many people have been affected. I still think that there are many people who just thought their receiver was broken and dealt with it on that basis. ( Anyone out there a whiz with statistics/ customer relations and able to extrapolate what 2000 actual complaints probably represents in terms of people who are affected but haven’t actually complained?)
I raised a number of other points in my letter which were addressed to the industry as a whole not just about the way Freeview handled this situation and Mr Farmer has kindly undertaken to distribute my letter to all appropriate industry bodies. I also put the suggestion made by one contributor for a text based information channel and he has agreed to add that to the discussion.
I await the various responses and will keep you all informed.
Best wishes
Janet
I owned a Daewoo VCR/Digital Receiver SV900 which was wiped out by the last change.
I started complaining to Daewoo who at first were not keen to get involved – I kept on at them and I negotiated with Daewoo for a replacement – I ended up with a DSD9503TFB which is a twin Freeview tuner with PIP and a 160 GB Hard disk – I paid a cash balance of £ 15 as at first they wanted to give me a cheaper unit.
So it shows that if you complain loud enough ‘you do get results’
The DSD9503TFB arrived today and they picked up the SV900.
The picture quality is more Colourful than my other units so I had to tone it down a bit. { I can view seven other Freeview unit so its easy to do a comparison }
So far the Hard disk is silent and the Recording quality is excellent.
All in all a ‘ Good result ‘
Glad it worked out for you Brian.
Regards
I’m waiting to hear from Panasonic as I’ve proved that the upgrades have affected the box. I connected another box (Wharfedale) and apart from channel 5 I had all available channels back and in the correct order, improved picture quality as well.
Pleased to hear your news Brian.
Thanks for posting your information Janet.
Thanks Kev – I am actually very impressed with the DSD9503TFB as its much more quite { and cooler } than I was expecting – I was worried that it would not fit my system but with it being far thinner than I was expecting I was able to give it enough headroom .
The recorded picture quality is Outstanding – you could never tell it was a Recording – I may in fact buy a few more.
I did see it on sale at £ 80 from Hughes Electrical Direct but they are not listed anymore – Amazon have it at £ 115 which is still not a bad price although being Scottish I will hang on until I get it at £ 80 – at that price it is a very good bargain.
It does have a few minor quirks but I doubt any PVR would ever be 100 % perfect.
The first thing I did today was contact Daewoo to Thank them.
I have to hold my Hat up to them as at least they accepted responsibility although there will be loads of people who never realised the problem was not at their end.
Daewoo could have sat on their hands but they quickly changed their Policy – I am certain they were as surprised as we were when Daewoo units started self destruction – I am sure that someone in the costing department thought it was a great idea to fit a non standard buffer to save a few pence – I wonder if they are still in their job this week.
of course without the Internet Consumers would have never realised there was a major problem and though boards like this we were able to pass on our progress – my replacement took longer than normal because I was handing back a video/Freeview unit hence there was a lot of horse trading.
I am well pleased as the DSD9503TFB is ten times better than what it replaced hence why I will buy more when the price is right.
Hi I live in Dundee have Alba STB8 set top box, within last month and a half I have lost E4,Channel 4,ITV2 and some more channels it seems to be anything to do with Channel 4 & ITV. Has anyone else had these problems.
Good news for all Grundig GTD1000’s Ive just had an OAD on 4th Oct to one of my boxes (on a narrowboat in shropshire)to version 5.5 it was on Channel 5 of all places and transmitted via the Wrekin.
When I got home (Merseyside) Winter hill has no download available.So I still have 3 that don’t work properly but I suppose there’s still some hope!.The download said it was to fix bugs and improve stability.
Check this out every now and then.
http://www.dtg.org.uk/retailer/download_schedule.pl
Regards
Just got the other 3no Grundig GDT1000s updated to v5.53 tonight on Channel 5 from Winter Hill (08/10/08)
Happy Days !!
My TV set is a Philips 32DW6557 which is supposed to be affected. Where does the information come from that Brian and Anne previously mentioned as I have been on the digitalUK site and the TV is not mentioned?
its all explained at
http://www.techradar.com/news/television/digital-signal-upgrade-sparks-more-controversy-464227
and Issue 339 of What Video & Hi-Def TV, which went on sale 2 October { and is still on sale in newsagents this week } has the full list and your TV is on the list so it will not be able to receive Freeview after they make the transmission mode change from 2k to 8k .
For some unknown reason the original PDF link which was on digitalUK site has been removed or hidden as I cant find it either { so much for them being helpful }
here is a full list with regards Philips
28DW6734 28″ IDTV
32DW6834 32″ IDTV
32DW9625 32″ IDTV
28DW6557 28″ IDTV
32DW6557 32″ IDTV
the posting I made on 13th September 2008 was a text copy of the original PDF document so it does look as if you will be affected but at least if Philips is not able to sort the problem out via a OAD than at least you can still keep running by buying a Freeview unit or even better a cheap PVR.
go for the Daewoo DSD9503T currently on sale at
http://www.coopelectricalshop.co.uk/ for £ 80. { search for Daewoo }
Not a bad buy for £ 79.99 – Twin Digital Tuner amd PIP. { 160 GB Drive }
I appreciate that IDTV should be ‘ future proof ‘ but some manufactures don’t think of that when they build them.
I personally will not buy a High-definition television until the service is available.
We have a DAEWOO SV-900 Freeview VCR which stopped working in August. Eventually we realised that the Freeview upgrade had effectively killed it, and it is being used at present as just a video player. I have complained to Freeview ( no reply to my letter sent over a month ago)and I am now going to go back to DAEWOO for compensation ( having read earlier messages here).But ….in the SV900 User Manual it says ” Installation in distribution systems. Professional installers may wish to specifically configure or disable some of the automatic features to allow the receiver to be used in non-interactive headend systems. SetPal has a number of features that may be configured for such an installation. Please contact the product manufacturer for details of how to do this.” It seems possible that this might open up a way to get the unit working again – perhaps with reduced functionality. DOES ANYONE HAVE ANY 2003/4 INFORMATION (EG TECHNICAL MANUAL OR SPECIALIST INSTALLATION INSTRUCTIONS FROM DAEWOO OR SETPAL) ABOUT THIS ? IT WOULD SURPRISE ME IF THERE IS NOT SOMEONE OUT THERE WITH TECHNICAL KNOWLEDGE OF THE DAEWOO INNARDS OR THE SETPAL SOFTWARE. Heres hoping !
Its your lucky day – forget about messing about with the secret settings -the only useful feature was to stop it downloading adverts { which it would do every week even although it would download the same advets time and time again }
I know how to do it but there was no way to stop the original split NIT nor reset it once its dead.
The reason why it could not cope was down to the size of the hardware buffer and there is nothing you can do apart from Jumping on Daewoo – its pointless going back to the retailer or contacting Freeview as you will end up with nothing.
In your e-mail { call it Split NIT has disabled my Daewoo VCR/Digital Receiver SV900 } make sure you list the full serial number – its like
14101 00320 DI-T7S21P AAA
and your full name and address + a contact number
to
Colin millard colin.millard@desuk.co.uk { far better than the guy below }
or
Alan Mugford alan.mugford@desuk.co.uk
they will ask you
DATE OF PURCHASE:
PLACE OF PURCHASE:
COPY OF RECEIPT OF PURCHASE:
Now personally all I had to supply was the serial number but I know others are being asked for more information.
Take a photograph of the unit beside your name and address { take a second photograph of the serial number } and send that back to them –
Your not claiming on a Warranty or Guarantee so there is no need to show proof of ownership.
We know it was around four years ago so give
DATE OF PURCHASE: 2004
if you don’t have the receipt tell them its unreasonable to expect someone to keep a receipt for four years and if they want the receipt that bad then they can contact the Retailer direct. { they wont }
You have to keep on the high ground here because ‘ none of this was your Fault ‘
Note they will not offer a direct replacement – they will offer a cheap PVR
a Daewoo DSD9520 – ‘ DO NOT ACCEPT IT ‘
Once they make the first offer get back to them and write ‘
‘ May I remind you that the Daewoo VCR/Digital Receiver SV900 was an expensive machine { £ 130 } and it was only a couple of years old so I would prefer the Daewoo DSD9503T and offer to pay £ 15 price difference . ‘
By doing that they are more than likely to accept your offer and they will send you a Daewoo DSD9503T which is a twin Freeview unit with 160 GB Hard Drive with PIP.
They will ask for a credit or debit card { they accept either Visa Electron or SOLO } and once they take £ 15 they will send the unit for free –
You need to have the SV900 ready as the Courier will take it back.
Now for Gods sake don’t expect them to reply right away – they take around seven days to reply so with e-mails back and forth it will take three or four weeks before they agree to send you a Daewoo DSD9503T for £ 15.
Take it from me its a cracking unit – in fact I thought it was so good I bought a second so getting it for £ 15 is a bloody bargain.
Do not think your the only one – I am in touch with five SV900 owners and all have been offered a free unit but they have pushed them for the bigger model and up to now two of them were sent the bigger unit { the other three are at the start of the process }
So its well worth doing and you will be well pleased with the Daewoo DSD9503T.
Let me know how you get on .
all the best Brian
Problems present at the time of sale are of course the retailers responsibility not the manufacturers. They have the margins to deal with this risk.
If enough people brought sets back or took them to court (which wouldn’t cost that much) I think the retailer would cough up the cost of the software development and OADs that seems to be the stumbling block.
To – Anthony
I take it you don’t know much about the split NIT Problem in relation to Setpal ?
The units that were powered by the SetPal technology { which is the reason for this thread starting } cant be cured by any OAD or software development as its a ‘ hardware ‘ problem as the buffer cant cope with the change as there is no ‘ room to expand ‘
Why would Daewoo owners waste time taking them to court when they are ‘ currently ‘ making free replacements ?
Most people will not have a clue who the Retailer was and anyway when the manufactures has accepted blame its ‘walking backwards ‘ to speak to the Retailer,
I am in regular contact with many Daewoo owners and none of them went back to the Retailer they contacted Daewoo direst and after a bit of pushing they offered a free replacement so ‘ problem solved ‘
At the end of the day all that Daewoo owners want is to end up with a fully working unit.
Its a waste of time messing about with the sales of goods act when Daewoo is making free replacements.
Got this email back from SAGEM regarding the ITD602 and the way it rescans every time it’s switched on :=>
Good afternoon,
Unfortunately, due to adjustments made by Freeview as regards how digital programmes are broadcast, it is not possible to stop your
ITD 602 from rescanning. Later models in the ITD range came equiped with a Network
Monitor: this could be turned off, and therefore would prevent the box from picking up signals from the transmitters (which cause the box to rescan) – but unfortunately the 602 does not have this facility: and so it is not possible to solve the problem which Freeview have created – there will be no over the air software updates. Apologies.
Well at least I can make door stops out of them without wondering if they are missing an OAD.
I HAVE A SONY KV-32DS60 IDTV WHICH STOPPED RECEIVING LAST WEEK.
I AM HOPING FOR A POSSIBLE INHOUSE SOLUTION FROM SONY.
I have got so fed up with the unreliability of the TopUp Thomson box (this is my second one which has a similar history to the first one)that I decided to go for a “Rolls Royce” box such as the Humax PVR-9200TB or Topfield TF5800PVR – only to find that neither model comes with a CAM holder for my existing TopUp Anytime card which contains the circuitry for decoding TopUp Anytime signals – nor is this essential item apparently avaliable on the market, without the correct one you cannot receive the TopUp Anytime service, a Sentanta CAM won’t do the job of receiving the other TopUp channels I’m told. TopUp will not supply one as it seems they are committed to the Thomson and the new Wharfedale TU-160 series. In other words they have got you by the short and curlies! Needless to say I am dropping TopUp at the earliest opportunity and will now investigate the TV package offered by my Internet Service Supplier – Tiscali, although I believe this is only a “download on demand” service and not a regular TV service
To Dave – You need to point out to SAGEM that its not your fault they designed the ITD602 so badly and they should do a free replacement as after all you bought it in good faith.
Point out that Daewoo are giving out free replacements so why cant SAGEM ?
Victor.
Got this from another forum.
Quote :”Sony can send out the update to you on a PCMCIA card. They don’t like doing it and will often say it can’t be done. This is mainly because people were not returning the PCMCIA cards to them afterwards
You then turn off the TV plug the PCMCIA card into the CAM slot on the TV and turn on again.
They were able to do this for my agein KV32DS60″
So someone has been successful.
Regards
Unfortunately when the switchover takes place Sony claim the
SONY KV-32DS60 IDTV will not be able to cope with the change in the transmission mode from 2k to 8k – you just can win can you ?
Following the demise of my Daewoo box DS608P i contacted Daewoo for a replacement. I was asked to supply the lot number and a copy of my receipt. As the box was purchased in June 2004 i was unable to find the receipt but gave the date of purchase from the guarantee slip i submitted and where i purchased. I forwarded the requested details and now have received an email to say that the commercial manager Mr Scott Purdom has decided that without a receipt no replacement. This decision seems to conflict with others previously given on this website. I phoned and asked to speak to Mr Purdom and was told by Adam Mugford that he would phone. You can guess the rest. Any advice welcome. I was told i can purchase a new one for £19.99 which i had previously refused.
Mike.
I did not supply a receipt just a photo emailed to Adam Mugford of Daewoo of the underside of the DS608P showing the lot/serial number.
I received an email back stating that they could not read the number and asked me to confirm it! I could read it perfectly well on my PC.
This I did and received another email stating “as an act of goodwill” the commercial manager had agreed to exchange to box.
Push them – it is their fault.
Regards
Your Correct Daewoo appear to be asking different Proof from different Customers.
I am currently helping some people just now and would you believe they have sent out the first discount list
This was a list they first sent out in July { when the problem happened in the London area }
this is the cut down version.
DS700T SET TOP BOX for £19.99 (P&P included)
DSD800M SET TOP BOX for £19.99 (P&P included)
DSD9502TFP + 80GB HDD (TWIN DIGITAL TUNER) for: £67.99 (P&P incl )
DSD9503T + 80GB HDD (TWIN DIGITAL TUNER) for: £71.99(P&P incl )
DRT10 – DVD RECORDER + DIGITAL TUNER for £78 .99 (P&P included)
DSD9520 – STB with 80GB HDD – for £56.99 (P&P included)
This was updated in October so reflecting a small price adjustment in my case a DSD9503T for £ 15 and I am in contact with others who were sent the latest offer
so it makes no sense sending out the old offer.
—————————–
it really angers me that some people are being hassled over if they have a receipt or not when I know for a fact { and I can prove it } that Daewoo did not ask me when I bought the unit – where I bought the unit or if I still had a receipt { four years later }
All I had to supply was a Serial Number – this idea about asking for photos came after I received my replacement unit.
One has to wonder why they are dealing with some people a lot different from other People .
If you have hassle from them please point them to this page and ask them why some Customers have received replacements without showing any proof of purchase ?
A Open message to Daewoo .
We are all Daewoo Customers and all we ask is to be treated exactly the same as every other Customer.
I don’t have axe to grind because I have already received a replacement a excellent DSD9503T for the price of £ 15 – { it was so good I bought a second unit } but I think its completely unreasonable that you are treating other Customers in a different fashion.
Daewoo please be fair otherwise you will regret it – I have access to a website and if you continue to to pluck up excuses why you cant make a replacement then I will call on Daewoo owners { I am in contact with a good Dozen } to send me proof that some were not asked for receipts and i will shame you into being fair.
In my case I was offered a free DSD9520 by Colin Millard on Thursday 11th September 2008 – I was not asked to supply a receipt so why are you asking for them Now. ?
By dealing with some Customers a lot different from other Customers your not doing yourself any favours – JUST BE FAIR.
An update on my dealings with Panasonic … I received an email and they will supply a replacement box :o)
Keep going everyone, you know it makes sense ;o)
Thankyou for all your comments. I “hope” to be speaaking to Scott Purdom on Monday 2oth and will raise with him this issue of double standards. How many people could produce a receipt for an item yhey purchased four years ago.??
To Mike I – Its as if the left hand does not know what the right hand is doing.
Most of the people who have received a free offer were handled by
Colin Millard the ones that were dealt with by Adam Mugford had to jump though more hurdles.
If Daewoo Claims that we are all making this up just quote this number to them
Name Brian Carson Post Code EN1 1BG
Number 782176 – Date 6/10/2008
Purchase order no 146291
Date 22/9/2008 Debit card payment of £ 15
Delivered by Citylink Account no – 703741 reference no 782176
The serial number 14101 00320 DI-T7S21P AAA of the Daewoo VCR/Digital Receiver SV900 they picked up.
To be honest with the amount of people who have been in contact with me I thought Daewoo had got their act together but clearly if they are demanding receipts then they are at it –
I would have gone ballistic if they asked for a receipt although in my case I did have a e-mail copy of the receipt ‘ but No one asked me for proof ‘
When you consider they are picking up the dead unit ‘ that should be all the proof they need. ‘
Please let us know how you get on as there is other Customers who are in the pipeline so it would be useful if they reach a decision ‘ to treat every Daewoo Customers exactly the same as every other Daewoo Customer .
Good Luck.
To Brian Carson.
Thanks for your response of 12 October. I made my claim for a replacement for the SV900 by post and included photo of the box and exact model/serial number details. Prompt reply by post from Alan Mugford offered choice of 4 units at discount but said claim for free replacement could be referred to commercial manager if I produce receipt. I will be replying shortly, having noted your recent posts here. The battle continues !
Ian – lets work the logic out of that one.
Daewoo will give a small discount if you don’t have a receipt but might give a large discount if you do have a receipt.
I know for a fact I never gave them a receipt either physically or by e-mail nor did they request one neither did they claim they would have to refer to a commercial manager.
Either they made a mistake last Month when they made a estimated twelve replacements to Daewoo Owners without asking for receipts but they cant mix and match their response as its unfair to Genuine Customers who have everything except a four year old receipt.
Its a curious way to treat Customers – for every Customer they win back they must lose a good ten if they stick to their Double standards.
Anyway keep us up to date.
brian
Ian and Brian Carson.
This is the email I received from Daewoo a while back —
On review of your situation with our Commercial Manager, he has agreed, as a gesture of goodwill, to exchange your set-top box for a new one (DSD800M). If you would like to accept this offer please let me know by e-mail or telephone on 0870 +++ ++++, so that we can discuss a date for the exchange to take place.
Yours sincerely,
Adam Mugford .
This of course refered to a DS608P.
Regards
To Kev – can you please confirm the date Daewoo sent that e-mail and also did they ask you for a receipt ?
if you don’t mind can you send me a e-mail –
brian-carson@btclick.com
to everyone else please keep up the pressure as Daewoo cant be allowed to do a complete U Turn – its totally unfair on Customers who don’t have a receipt just because they claimed this Month – if they had claimed last Month they would not have been asked for a receipt.
Brian
I’m back again after a 6 week absence. I purchased a Philips DTR220/05 Freeview receiver. During this week the BBC1 channel, has intermittantly died (sometimes whilst viewing BBC1), resulting in a blank TV screen. All other channels are still viewable. The BBC1 channel does eventually return. Has anyone else suffered this problem ?
Brian.
Check your email.
Regards
To Kev – I did receive it and replied to you at 03:16 am 24 October 2008.
It clearly shows there was three offers on the table all with different conditions depending when they sent it.
Daewoo cant shift the goalpost when it suits them –
The winners were Customers who contacted them in August and early September.
The losers were Customers who contacted them in late September and October.
It really drives me wild as its not fair on people who cant find their receipt four years after it was issued.
A Watchdog Researcher contacted me by phone and e-mail and though me one of the Daewoo Customers featured on Watchdog tonight was introduced by me.
I was asked by Frequencycast not to post anything in this area until the show was put out.
Please see
http://www.bbc.co.uk/blogs/watchdog/2008/11/freeview_owners_making_their_o.html
I would advise everyone to post a message either if you got a replacement or not as this may spark them into making a follow up feature.
Great to see this covered on BBC Watchdog, after the guys here at FrequencyCast have been pushing for coverage of this story.
Thanks everyone, from all at the FrequencyCast TV podcast
I have asked Daewoo for a refund/replacement for my now defunct DS608P set top box to no avail, they insisted on a receipt which i dont have,(over 4 years old). I told them that was unreasonable, but you guessed it, they didnt budge, any advice would be great.
I have also threatened legal action through the courts, but they are holding firm, Please any advice/help would be excellent.
To Peter I am in the same boat as you ie no receipt after 4 years.I have a running battle with Daewoo after i requested from the Commercial Manager a copy of my box registration guarantee i sent when i purchased the box. This i hoped would prove my purchase why else did i send it in. It took two and a half weeks for him to come back to me to say that he was unable to find any details of the registration (very convenient). I have today informed BBC Watchdog of this situation should there be a follow up to last weeks programme. It might be a good idea for you to request the same detail from Daewoo to see what response you get.Assuming of course that you sent off your guarantee. At the moment Daewoo are refusing a replacement unles i can provide a receipt. I even sent Daewoo a copy of the guarantee stub at the back of the manual.
Sorry to hear you are having problems with Daewoo.
I am one of the lucky ones who had a replacement for my DS608P FREE OF CHARGE.
Goal posts have been shifted as I supplied them with a photo of the underside of the unit ONLY – AS WAS ASKED BY THEM VIA EMAIL.
NO receipt or other documents were available so not supplied.
As a gesture of goodwill the box was replaced via courier and the old DS608P picked up.
Keep at them.
Regards
Sorry to come late to this, but on what basis would you take legal action as the Sales of Goods Act applies only with respect to the place that sold you the product?
Yes Jackie L your’e right, but i was that frustrated i thought it might scare them. My next step will be to go back to the shop where i bought the set top from and mention to them, The Sale of Goods act, it is very frustrating ! fingers crossed.
I have a Panasonic DMR-ES20DEB DVD recorder with built in Freeview. It was working fine until a few days ago when I had occassion to perform an new auto-setup and I lost all my digital channels but the analogue ones are still there. Is this coincidence or could it be linked to this problem?
Well, iv’e been back to the shop and asked for a duplicate receipt(4 years old)they said it was highly unlikely it could be done, but i’m waiting for conformation from them, i then mentioned The sale of Goods act, and they said without a receipt how can i prove i bought it from them, good point, what on earth do i do now ?
Keep on at Daewoo .
Photograph the underside of the box showing the lot/serial number and email it to them again and again.
Demand to know why they have supplied FREE replacement boxes to other people who experienced the same problem and you are being treated differently — receipt or NO receipt.
Regards
I’ll photo the underside and send it to them. I’ve demanded to know why Daewoo have double standards, by asking some customers for a receipt and others for photo’s or serial no’s, but all i get is we need a receipt, this is the final offer, thanks for your support.
To Peter I have already sent a photo of the underside of my box and a copy of the receipt stub of the guarantee. Message received Friday 7th November ” without the information we require we are unable to make further considerations”. Translated i think this means no receipt no replacement. Lets see how you fare.
I don’t think it looks promising Mike! As anyone been refused without a receipt, and then had their box set top box replaced, and if so what did they have to do ? Any help/advice at this stage would be a great help !
I think what we need to do is kick up a stink and keep complaining to the manufacturers of these “not fit for purpose” set top boxes, it’s a total disgrace, another example of Rip Off Britain. Come on people, we can do it !
Oh i forgot, were British, we don’t like to complain, we just like to lie there and take it ! Wake up Britain, stand up and be counted !
Guys . Here is what I received via email.
This on 3rd September 2008
“”In order for us to consider assisting you further, please could you supply the following:
SERIAL/LOT NUMBER:
DATE OF PURCHASE:
PLACE OF PURCHASE:
COPY OF RECEIPT OF PURCHASE(if not available a scanned photo of the product):
Upon receipt of the above our Commercial Manager will consider an alternative offer.
Yours sincerely,
Adam Mugford””
Note the bit in brackets.
After a few emails and sending a PHOTO ONLY —– on the 17th September 2008 I received my replacement receiver.
Regards
Yes Kev, that might be so, but lately Daewoo have changed there policy, that was approx 7 weeks ago, the goalposts have been moved !
Peter.
Yes I understand they have changed their policy.
Just keep on at them is all I can say really.
Good luck.
Re: People who have no receipt and have asked Daewoo to locate their guarantee registration form for proof of purchase after 3-4 years, this is a e-mail received from Daewoo on this matter, it reads, A guarantee/registration card (completed when product is purchased) has two halves, and the half that is sent off goes to Domestic & General so that they can quote you for extended warranty cover. The other half you keep and attach your receipt to it, and that is your guarantee for the first 12 months. So once again they are blaming other people for there fault. Wake up Daewoo, we won’t go away !
I know people are saying keep on at them( Daewoo), but they seem to have dug their heels in now. Has anyone been giving a replacement with no receipt recently, and if so, what did they do for them to change their mind ?
Having sent a photo to Daewoo of the underside of my set top box to prove i had one, Daewoo’s reply was : We have read all of your e-mails and I am afraid we are unable to make further consideration. Any one got any useful advice, please ?
Is anyone else having the same problems as myself ?
Anyone who wants to Prove Daewoo is telling lies then quote the numbers at
https://www.frequencycast.co.uk/blog/2008/07/more-freeview-boxes-become-obsolete.html#comment-6851
either I am telling lies or they are.
I can prove they only charged £ 15 for a Daewoo DSD9503T + they picked up my dead Daewoo ‘ without anyone asking me for a receipt – or when/where I bought it .
Daewoo are currently claiming they have found sellers on EBAY who are cashing in hence why they started asking for receipts – which sounds fair enough except for one small detail.
look at
http://shop.ebay.co.uk/?_from=R40&_trksid=m38.l1313&_nkw=Daewoo+DS608P&_sacat=See-All-Categories
this guy has ten to sell at £ 119.99 + £ 9.99 postage so £ 129.98 in total.
So would you buy a DAEWOO DS608P at £ 129.98 just to exchange it with Daewoo for a cheaper model ?
I can buy a Daewoo DSD9503T { Personal Video Recorder – 160Gb } at £ 80 from the CO-OP
http://www.coopelectricalshop.co.uk/products/ProductDetail.asp?ProductCode=DAE-DVR-DSD9503T-S
So anyone who tried the replacement dodge would be far cheaper just to buy from the CO-OP and skipping Daewoo completely and be £ 50 better off.
Daewoo cant be allowed to make these claims unchallenged.
Its dead simple they did not build the units to the correct standard so ‘ you don’t have to prove anything ‘
they will have a very good idea which serial numbers went to each location so if you bought your Daewoo in Cornwall then their records will be able to verify this by the serial number.
—————————-
Its true if from day one they asked for a receipt then that would be a different matter but we know { and we can prove this }
there is a good dozen who received replacements without showing any proof and then there was a good dozen more who received replacements after sending photo proof.
Clearly Daewoo is changing the conditions when they like but I know for a fact they are claiming everyone is being treated exactly the same but I know that is a lie otherwise why did they send me a Daewoo DSD9503T for £ 15 without seeing any receipt ?
As time goes on they are shifting the goal posts to suit themselves.
This is not a wise move as how many of us { who have already received a replacement } will be willing to buy Daewoo again after all the hassle they have caused others ?
————- A message to Daewoo ——
Daewoo its time you accept it was your fault { or are you claiming your Customers were at fault ? }
You cant change replacement policy when it suits you.
Its totally unreasonable that you are asking for receipts when you did not ask receipts for a estimated two dozen.
All we are asking is to be treated exactly the same as ever other Customer.
Daewoo Customer A sent everything requested last week by e-mail and he was advised that he did not have a valid claim but he would receive a discount price so paying £ 70 for a Freeview/Hard-Disc model number DSD9520
Daewoo Customer B sent everything requested last week by e-mail and he was advised ‘ As a gesture of goodwill, we are willing to offer you a Freeview/Hard-Disc recorder free of charge, model number DSD9520 ‘
By the way Daewoo Customer A and B are real people and that did happen last week { November }.
two e-mails two identical failed units but one person has to pay £ 70 more than the other.
Its totally unfair .
and Daewoo before you start shouting your mouth off ‘ I am in regular contact with Daewoo Customer A and B and I have copies of the e-mails ‘ received from you ‘ with dates and times so don’t try and claim this is untrue.
Via the Internet you have been caught out for whatever reason treating some Customers completely different from other Customers.
You cant do this
Don’t think these Customers are just going to lie down and take this garbage
Please appreciate I don’t have axe to grind because I have already received a replacement a excellent Daewoo DSD9503T but it really gets to me that other Daewoo Customers are having to jump over so many extra hurdles which me and others { the Daewoo Dozen } did not have to jump.
I am having the same problem. Have fired off a number of messages to Adam Mugford but he not shift on demanding a receipt. I doubt that very people will have receipts for items purcahsed 4-5 years ago and think Daewoo know this.
I copied all my emails to colin millard at Daewoo.
Don’t know what his job is but worth a try.
Regards
I am being treated for Prostrate Cancer and from next Month the treatment really notches up ten gears for the next four months so I will have to bow out but I do hope people stick with this as clearly Daewoo know fine well that most people don’t keep receipts over such a long period.
What really kills me Daewoo was the ones who were claiming that not many of their Customers were affected so one has to wonder why they are causing so much hassle at this late stage.
Don’t let them get off the hook – challenge all their claims as they are making it up as they go along.
I do know that some people ‘ recently ‘ were able to send their credit card statements and they were accepted as proof of purchase but with Daewoo after a few claims they may have stopped accepting this as proof.
Good luck to all.
i have been e-mailing Daewoo on a regular basis, with photo proof of my set top box and iv’e also been sending them links from certain forums to prove they have replaced units to other customers without a receipt, but guess what, they seem to have forgotten about me, they now won’t reply to my e-mails, but i’ll keep on e-mailing them to re-fresh their memory.
Anyone else not receiving replies from their e-mails ? I must of upset them !
Brian.
Get well soon.
Thanks for all you information.
Regards.
Peter as you know we have been in touch with each other via e-mail .
its a case of making their life a misery – if you keep the pressure on someone will have a bit of commonsense and do something.
Daewoo has to wake up to the fact that they cant pick and chose who they replace.
All this rubbish about people cashing in is just that ‘ Complete rubbish ‘
if Daewoo had not fitted the nonstandard buffer in the first place then all our units would be still working today.
complain complain and complain – we should all be equal but Daewoo has been very selective who they replaced ‘ without a receipt ‘
Thanks Brian, but now Daewoo won’t even answer my e-mails, i think they are sick of me, but i still haven’t been fobbed off
with a free replacement unit yet ! i’ll just have to keep on complaining !
I did ask why certain people got replacements without a receipt, but they said people were buying these units from e-bay and car boot sales and then cashing in on free replacements, i now know it’s a load of cobblers. Any one else in the same boat as me ?
Peter I am still awiting replies to emails from Daewoo. Since my first email to them on the 14th August i have sent a further 13, about half have received replies. I found this statement on the Daewoo website ” Daewoo Electronics also prides itself on its customer care values”. Really !!!!!!!!!
The half that you received replies from, were they positive, or were they negative, i.e have you received a replacement unit yet ?
Today i sent 5 e-mails to different employees at Daewoo, guess what, not one single reply, now thats what i called taking pride in its customer care values, believe you me, i will never ever buy any Daewoo products ever again, and i will also tell all my relatives and friends of the discraceful customer care i have received regarding their dodgy set top boxes !
No i have not received a replacement yet although it is now three months since i first contacted them. They say they want a receipt which after 4 years i no longer have.I suggested that they use the guarantee form i posted as a form of proof.I even sent them a photo copy of my portion of the stub. To cap it all i have today received an email from the Commercial Manager saying they have no record of receiving the guarantee. Unbelievable.
one of the people who I have been helping did not produce a receipt as such but as she bought it via Amazon I knew they would have a copy of the invoice.
Anyway she checked and they did have the original invoice – it was this she sent and Daewoo accepted it ‘ today ‘ – she did the same deal I did and paid £ 15 for a DSD9503T { 160 GB }
If you have a credit card statement then that should be enough to break though the Daewoo wall.
Yes I admit its crazy as Daewoo know fine well that most people do not keep receipts that long.
Kev, when you sent off your e-mails to Colin Millard,did it help, did he reply,and how long did it take,did it result in a replacement unit ? I now think Daewoo are reading these forum’s and now know everyone will be e-mailing Colin Millard, resulting in him being told to ignore all e-mails as well as all the other staff!
Daewoo Electronics also prides itself on its customer care values, what a load of cobbler’s ! this statement can be found on their website, after 2 day’s, not one reply from 11 e-mails, Daewoo are ducking their resposibilities by not treating all of their customer’s fair,how they can they replace unit’s for certain people and not for other’s, this has been pointed out to Daewoo, but they have’nt replied! customer care values, mt $*!%
Are people who have dodgy set top boxes still complaining,and if so,what,if any,is the responce from Dodgy Daewoo,i myself don’t get my e-mailsm answered !
Peter. Frpm my earlier post—–
This on 3rd September 2008
“”In order for us to consider assisting you further, please could you supply the following:
SERIAL/LOT NUMBER:
DATE OF PURCHASE:
PLACE OF PURCHASE:
COPY OF RECEIPT OF PURCHASE(if not available a scanned photo of the product):
Upon receipt of the above our Commercial Manager will consider an alternative offer.
Yours sincerely,
Adam Mugford””
Note the bit in brackets.
After a few emails and sending a PHOTO ONLY —– on the 17th September 2008 I received my replacement receiver.
Regards
Oops sorry about the spelling!!
That’s fair comment Kev, iv’e done all that, but now dodgy Daewoo have once again moved the goal post’s. I’m now sending e-mails on a daily basis to no avail, i.e. receiving no reply, complete with photo’s of my unit, i think i must of upset them. Has anyone had a unit replaced recently without a receipt ? As for my spelling, well !
Seeing as this is on going I sent an email to Daewoo asking why people are being treated differently regarding the DS608P – If you remember I received a free replacement for mine.
The reply was as follows……..
“We treat each customer’s situation on an individual basis, and we make offers, as a gesture of goodwill, that are available at that time.
Yours sincerely,”
So,maybe the “time” will come if you persist when they will replace your box.
Can’t do any more than that.
Daewoo – if you are reading this thanks for the reply .
Come on – help these people out .We were/are all in the same boat.
Regards
And check this interesting link .
Sorry if this is old hat .
http://www.ukfree.tv/fullstory.php?storyid=1107051492
Regards
Hi kev the joke is the original ONdigital units built eleven or so years ago was able to cope in July { when they switched in the split NIT in London } but Daewoo’s could not.
Daewoo is not playing fair demanding receipts when none of us { who jumped on their back quickly } were asked for one.
I only know four people who are still trying to get them to change their mind although they are also checking over old credit card statements just to see if they can prove when it was bought.
There can be many left stuck in limbo so really it would not cost Daewoo much just to accept that not everyone keeps a receipt for four or more years.
Hindsight is a marvellous thing, if only I’d known of this site yesterday before I accepted my Daewoo DS608P’s invitation to find new channels. Result – several hours of time wasted fruitlessly trying to get it to work again.
Seeing as I paid £100 for it a few years back, I believe I could rightly expect it to continue working (barring unforeseen mechanical failures) up to & beyond the digital switch over date. I belatedly find that this is apparently not the case & that the expense the consumer is expected to bear in order to continue to receive televised transmissions (something the little robot on the digital switch over adverts does not go into too much detail about)is to be increased by the purchase of successive set top boxes.
Like, I suspect, the majority of Daewoo’s customers, I do not have my purchase receipt. I only keep them for the currency of the manufacturer’s guarantee.
Can anyone out there let me know of any developments in the fight to obtain replacement set top boxes from Daewoo? Is it worth the effort?
Dirk.
Go right back to the beginning of this topic and read every post.
You will find details of people to contact at Daewoo,and people who obtained exchange boxes in the “early days”.
Yes it is worth it — the fact that the replacement from Daewoo is only about £20 is not the point.
You were, like many of us, persuaded to “go digital” and took up these expensive bits of kit to be “future proof” — what a joke !!
Brian. Hope you are well.
Regards
Dirk.
I would be very surprised if you get a replacement, i have been e-mailing Dodgy Daewoo for approx 4 weeks. At first they replied to my e-mails asking for a receipt, i told them i did not retain my receipt after the first year when the guarntee ran out, i argued my corner and complained as advised from many people on this forum, but to no avail. I now e-mail Dodgy Daewoo once a week explaining my circumstances ie, no receipt and telling them they aren’t treating everyone the same etc etc, but now Dodgy Daewoo dont respond at all to my e-mails. All i can say is GOOD LUCK mate !
Before the Internet none of us would know if a Company had a double standards policy such as Daewoo .
There cant be all that many still stuck in the system so really its down to making a fuss – the bigger the fuss the better it will be for all of you left waiting for Daewoo to do the right thing.
Sure Daewoo is stalling and if you don’t keep up the pressure you will never get anywhere.
We who have had had replacements without showing any receipt know they were accepting our claims and then all of a sudden they changed their Policy although they have never admitted it has been changed.
if enough of you get together and flood Daewoo with e-mails they will soon work out its cheaper to clear up the claims rather than ignore them.
You may not have the receipt but if you have a invoice or a delivery note that may be enough proof for Daewoo – if you don’t try you will never know what works.
—————-
To Kev – thanks for your good wishes – from early December and I have a load of planning meetings all set for daily radiotherapy from Monday 5 th of January.
I am feeling fine just looking forward to getting this all out the way.
For those people who want to complain to Dodgy Daewoo, here are Dodgy Daewoo’s employee’s e-mail address’s: colin.millard@desuk.co.uk, simon.drought@desuk.co.uk, customerservice@desuk.co.uk, my favourite, adam.mugford@desuk.co.uk, bwkoo@desuk.co.uk, and finally marina.eames@desuk.co.uk. If i find anymore,i’ll make sure you get them ! Why not do what i do, e-mail each one every day or so, you might get a reply ?
Guys, have a look over on http://forums.moneysavingexpert.com/showthread.html?t=1101561&page=2
To Tigger – why don’t you use your Real Name and explain why ‘ this is your first comment on this site ‘
I suspect you are working for Daewoo or a PR Company employed by Daewoo trying to shut me up.
I was trying to help a person get a receipt as many people have been in touch with me and all genuine posters on this site will realise that I have not been doing it for any financial gain.
Its very rich of Daewoo going after me rather than trying to solve their own Double Standards.
It was Daewoo that changed the Goalposts and not me.
I am currently in regular communication with six Daewoo Customers who have searched high and low but they cant find their original receipt and one of them asked me if I could find/buy a receipt .
My intention was to pass it onto them as after all there is nothing illegal about buying secondhand goods.
This new Condition was forced on ‘ Genuine Customers ‘ who were not as quick off the mark as some of us were.
As you will see at
https://www.frequencycast.co.uk/blog/2008/07/more-freeview-boxes-become-obsolete.html#comment-6851
I also posted my Post Code { delivery number etc etc } which is not something I would do if I was trying to run a fiddle.
I already own three PVR’s which is more than enough for me.
Well Tigger what have you done to help out anyone ?
Did you manage to guide ten Daewoo Customers into receiving Replacements ?
If Daewoo had built their units to the full DVB-T standard all these dead units would still be working today and it would have saved a lot of hassle that Customers have had to endure.
So Tigger go back to your boss and tell him that he should sort out his own office.
Peter A One more to add to your contact email collection.scott.purdom@desuk.co.uk He is the Commercial Manager and the one to really target
Whoa! Calm down Brian…. protest too much!
FYI I am nothing to do with Daewoo just been watching the SplitNit Freeview /Watchdog thing on various Boards and came across these posts on MSE which appeared relevant to this thread. It’s a reasonable question why would someone buy a dead box for £20, go to the hassle of lying about it being your own box and receipt to get a free box worth probably less than £20 going by Daewoo’s current form isn’t it?
Goaded Woody
Cheers for that one mate. I have e-mailed Scott,i dont think he’ll reply though, the other lot haven’t, well here’s hoping. By the way, has anyone received a replacement without a receipt lately.
Brian Carson is right, he has helped numerous customers(including me)in this frustrating situation. All people want is to be treated fairly, and Dodgy Daewoo are treating their customers appallingly. Dodgy Daewoo “prides itself on it’s customer care value’s,” well PROVE IT ! We need more dissatified customers to complain to Dodgy Daewoo,(you’ll find address above) to force them to replace these not fit for purpose defunct units, that no longer receive signals, it’s them who are shifting the goalpost when they feel like it. Now that people are complaining they don’t like it. So come on Dissatified customers COMPLAIN COMPLAIN COMPLAIN
Tigger – Hang on If you have a interest in the subject why did you not post a message before now ?
Is it not strange that person who first claimed I was on the fiddle was also a new poster on that board ?
I take it your not a person caught up in this so one has to wonder why you hunted out other boards in the first place.
if you were a genuine owner you would be going after the Companies who caused this problem not a ‘ private individual ‘ who is doing his best to help others.
I am bloody mad as I could have sat back and gloated that I was one of the lucky one but I decided to pass on my knowledge to others as after all Daewoo are the ones who have told lies as they sold their units as being DVB-T Compliant but clearly they are not 100 % Compliant as otherwise they would be still working today .
Even at todays date Daewoo have never admitted to anyone that it was their fault even although all Daewoo Owners know it was not their fault.
At least in London the problem showed up at the end of July.
The winners were Customers who contacted them in August and early September.
The losers were Customers who contacted them in late September – October and November
It really drives me wild as its not fair on people who cant find their receipt four years after it was issued.
Thanks for the feedback chaps. Of course, you’re right. If you are dissatisfied with something you paid good money for you should complain. It’s just that this can so often be such a frustrating and annoying experience.
Sadly, not only have I no receipt but the outfit I bought the set top box from (either Northern Electric or Scottish Power. I don’t remember which, they both had showrooms on the same retail park at the time) are no longer trading as electrical retailers therefore, the chances of obtaining any corroborating evidence of purchase are zero. In the circumstances, I doubt I’ll get much joy from any of the various Daewoo contacts named so far
It does however strike me that they may be comparatively junior staff with limited responsibilty & discretion. Clearly, a policy decision has now been taken at a higher level to resist any further claims for replacements so, when in doubt, why not go straight to the organ grinder himself?
I propose to write to or email the CEO, head honcho, Grand Imperial Wizard or whatever he calls himself of Daewoo’s UK operations (or alternatively the UK finance director since I gather they sometimes wield more actual power than the CEO), begin by extolling the virtues of the set top box (which in all truth was a decent enough piece of kit – better in any event than the cheap replacment I’ve now had to buy to tide me over) & then turn to my complaint and proposals for it’s resolution.
Perhaps if Daewoo’s UK fat cats receive sufficient complaints addressed for their personal attention we might get something done. Don’t expect a personal response, but my experience has been that big bosses often have personal troubleshooters with the authority to deal with customer disputes which is lacking further down the corporate food chain. Here’s hoping anyhow.
I’ll post news of any success.
Dirk
what is his e-mail address, i might try also to contact him, i might as well, since the rest of the posse won’t reply. Cheers
Point of order Mr Carson – whilst I do not want to get involved in your “heated debate” with Tiger if you look above 1) I have posted to this board before posting to MSE. 2) I never accused you of being “on the fiddle” just pointed out a discrepancy between your post saying there was no proof of people buying up broken units and you offer on the DS Board to buy a broken unit. Unfortunately I got the same attack from you as Tiger.
Dirk you are heading in the right direction with what you say. I am heading in the same direction waiting for replies to quetions i have raised with the organ grinders on their policies past and present.Keep up the pressure on Daewoo. I think errors were made by junior staff and now Daewoo are trying to cover them up.
Yes, we all should e-mail the top brass and demand why has certain customers (the first ones) had a replacement and the other ones (the last ones) have not. This is surely double standards on Dodgy Daewwoo’s behalf. Has anyone got the e-mail address for the top brass ?
This has now sadly got out of hand.
Best of luck everyone — nice knowing you.
May drop in here now and then.
Regards
Ofcom have recently released figures showing that the UK have a digital coverage of around 86% as of November 2008 showing that on a whole the UK are well prepared for the continued changeover.
Freeview is leading the way as the solution to upgade to digital coverage although sales of tv’s with built in freeview have also increased.
Goaded Woody
I e-mailed Scott Purdom, and the others, but guess what, yes, that’s right, surprise surprise, no reply. Are other people receiving replies back from Dodgy Daewoo, and also, are other people still complaining ?
This statement can be found on Daewoo’s website:
Daewoo Electronics is a highly reputable household name that has built its reputation by developing high value products that people can trust. With a focus on quality, innovation and performance, Daewoo Electronics also prides itself on its customer care values.
Peter,
Unfortunately, I’ve not been able to find an email address for anyone at Daewoo Electronics Sales U.K. Ltd other than Simon Drought, sales director, which you already have. Here’s a phone number for him though: 01189 256700 (I choose not to complain by phone owing to being the far from proud possessor of a rather short fuse, I’d be the first to agree that blowing your stack is not the best way to get these things sorted but it has not stopped me in the past).
Dirk.
Still on going then guys.
About half way through this thread are 2 email addresses
One for Adam Mugford and one for Colin Millard – maybe you should try them just like we did.
How much of this thread have you read to have missed them?
Regards
Dear Kev
You weren’t away for long were you ? (6 Columns up) I have e-mailed the afore-mentioned people but to no avail. I was asking for the big boys e- mail addresess, for them to see sense and get this silly situation sorted out. If you had read these threads properly, then you would not have that a silly remark !
Hey guys definately out of here.
I HAVE read EVERY SINGLE THREAD PROPERLY.
Remember, I had a replacement –you haven’t.
Merry Christmas and a Happy New Year.
This may be of interest. I asked Daewoo to provide answers to the following. Question 1 Have you supplied FREE replacement boxes without requesting a receipt. Answer Daewoo requires receipts and evidence of ownership before they can consider the matter further. Question 2 Have you stated that you are prepared to accept a photo copy of the underside of the box in lieu of a receipt. Answer We require a receipt and proof that a customer is the original owner to ensure we can consider the matter further. Question 3 Explain the manual statement the DS608P box is fully compliant. Answer They made no attempt to answer this presumeably because they couldn’t think of another lie to answer the question. The Commercial Manager Scott Purdom stated in October that they were trying to assist genuine customers. I assume from this that any purchaser without a receipt IS NOT GENUINE. The moral of this ridiculous situation is that if you require any form of customer care DO NOT purchse any further Daewoo products. The short term losers in this situatin are the original purchasers in the longer term ensure that Daewoo are. PS Can anybody supply me with a receipt (only) to accompany my worthless Daewoo box.
Goaded Woody
Even if you or i did produce a receipt, i don’t think they would replace our unit’s, they would probably make something up and still refuse. Iv’e had no replies to my e-mails over the last 3-4 weeks from Dodgy Daewoo, iv’e e-mailed 6 Dodgy Daewoo employee’s twice a day, asking questions and putting facts to them without any success. What we need is more dissatisfied customers to complain and demand a replacement, after all it is only 1% of customers with dodgy set top boxes !
I am still helping others to get a replacement from Daewoo and I know two people who have been caught with Daewoo’s new policy change
You have to send the physical receipt and you also have to post the Unit to them for their inspection in advance ‘ before ‘ they decide if you have a valid claim.
This is a very fly move as it further reduces the number who will claim as there is no mention they will refund the postage ‘ so its a gamble ‘
If a person sends it via Parcelforce 48 hour its £ 15 and of course they could turn around and not accept the claim.
So lets round up the different policy changes.
Policy 1 – No replacements under any circumstances.
Policy 2 – No replacements but a £ 10 discount on buying certain units.
Policy 3 – A free replacement provided you sent in the serial number.
Policy 4 – A free replacement provided you sent in the serial number and a photograph of the units serial number.
Policy 5 – A free replacement provided you sent them the receipt and supplied other details.
Policy 6 – No guarantee of a replacement until the Customer sends in the receipt and the unit in advance at the cost to the Customer.
I feel so sorry for everyone who was not as quick off the mark as me and others who was not asked for a receipt at all.
Daewoo should hang their heads in shame.
Were now at a situation where most people don’t have a receipt, this is the main stumbling block. We can’t go back to the seller under The Sale of Goods Act, because we haven’t got a receipt to prove we bought it from there, so we can’t send one to Dodgy Daewoo. Dodgy Daewoo know this and they won’t budge, we need someone to once again bring this fiasco to the attention of the press, and possibly, take legal action against Dodgy Daewoo !
Under what law could you take legal action? As you point out legal action under the Sales of Goods Act 1979 (as amended) would relate to the seller, i.e. retailer?
Thank you once again Jackie L for pointing out that small mistake, your’e right, it’s the retailer who should be approached uner The Sale of Goods Act. It might be possible to take legal action against Dodgy Daewoo under selling goods, not fit for purpose, as Daewoo proudly boasted, these units were DVB compliant, cleary not, as customers have found out, to their expense. No doubt Jackie L, you’ll put me right again !
Sorry Peter I don’t mean to go on! I’m the first to shout about my rights as a consumer, but in this type of case I’m stumped where one would go – as (a non-lawyer) I can’t see what legal right of recourse there is against a manufacturer/importer/distributor etc. The SoGA protects our statutory consumer rights but is only with the “seller” as the contracting party; the manufacturer’s warranty (if one exists and the (sometimes onerous) terms are complied with) is a non-statutory right but legally enforceable as a condition of the sale. Any lawyers out there who know the correct statute?
I wonder how many of the IDTVs that will fail on DSO, as they do not support 8k operation, were described as DVB-T compliant and what Sony/Philips/Toshiba/Panasonic/Hitachi will offer as compensation? (And is the 2k/8k transmission mode in the DVB-T spec?)
Further to earlier posts I wrote to Alan Mugford early November re replacement ( or cash settlement) for my dead SV900 Freeview VCR purchased mid 2005. I said receipt not available but included good photos of unit and data plates, clearly showing model number and serial number. He replied within a few days saying no receipt – no replacement. I have just written back saying I will pursue my claim , possibly in person at their Wokingham office, and responding to their demand for a 2005 receipt by challenging Daewoo to put the 2004/2005 Setpal and SV900 specifications/technical manuals into the public domain ( maybe an expert can work up a fix as some other manufacturers have done). I also mentioned that my attempts to use the near useless box as a VCR recorder/player had been unsuccessful as the Freeview circuitry/software seems to be compromising the inputs and outputs – rendering the box totally useless except for playback,but video only (no sound), from VCR tape.In addition I mentioned BBC Watchdog and Brian C’s involvement.
I await Alan M’s response.
A question for anybody out there with technical knowledge – if a filter was installed at the aerial input to exclude signals from one or MUX is it possible that the Daewoo/Setpal software might then “see” fewer channels and not run out of internal memory?
Good on yer Ian, i just hope he’ll respond. I must of sent Adam Mugford dozens of e-mails, he responded at first asking for a receipt, which i couldn’t produce, since then nothing, not a squeak ! I’ve asked questions and put forward facts regarding, not fit for purpose, cheap, and inferior buffers, and also why earlier genuine customers received free relpacements and the unlucky ones(myself included)didn’t get a replacement. I’ve now been forced to write a letter to the Managing Director, Mr S Chae, explaining my dilema, and asking for a replacement ! Im not feeling hopeful, because Adam Mugford gave me the name of the Managing Director, he’s obviously confident of the outcome i think. Well i’ll keep you posted folks !
When are Daewoo going to respond by giving free replacements to the numerous genuine customers who bought set top boxes in good faith, and through no fault of their own, these units no longer work, due to Daewoo fitting inferior buffers, that couldn’t handle future updates?
Most genuine customers didn’t retain receipts after the years guarantee was up, and Daewoo know this.
In the past Daewoo have replaced these units to genuine customers who didn’t produce receipts, only giving their lot number/serial number or a photo, so how come now, that policy has changed, this is not acceptable.
I’ve been in contact with many disgruntled genuine customers, who are in the same boat as me, and these people are determined to be treated fair like the earlier customers were.
It’s no good Daewoo keeping their heads in the sand, this unfair situation will not go away, Daewoo have actually made things worse by refusing to replace these units, and treating genuine customers in this disgraceful manner.
As the overall customers, who have been affected, is only 1%, surely it makes PR sense to replace these defunct units, after all Daewoo prides itself on Customer Care values.
Come on Daewoo, Get your heads out of the sand, and replace these defunct units in time for Christmas.
I just purchased a NEW Nichiman 160GB TT PVR from Maplin to replace my Sagam set top box that is suffering from the new digital channel transmission protocol(i.e scans and rescans repeatedly). And the new one doesn’t detect any channels at all. On reading the instructions, it can only cope with 30 digital TV channels. So it was obsolete even before being taken out of the box. I am returning it to Maplin – but buyers beware. Make sure the new digibox can accept the new channel protocols.
Well folks, today i received my reply from Dodgy Daewoo, Surprise, surprise, they repeated their demand for a original receipt of purchase. And when you write to the Managing Director, your letter is passed on to, guess who ? yes, you’ve guessed it, our friend, the Assistant Manager of Customer Services, Mr A.D. Mugford, it’s no wonder my request was turned down ! Dodgy Daewoo are doing themselves no favours by operating in this manner. Are other people still complaining, and if so, have they had any success ?
To – Ian December 2nd, 2008 at 7:35 pm
Re ‘ if a filter was installed at the aerial input to exclude signals from one or MUX is it possible that the Daewoo/Setpal software might then “see” fewer channels and not run out of internal memory? ‘
Sorry it does not work that way .
I reckon it was not possible for Daewoo to do a OTA Fix as its a hardware problem and even if they did one in the future your machine would never see it as the software claims there is no channels.
Sadly the dummy who designed the software did not have a option to exclude updates so there was no possibly way for you or any other SV900 owner from preventing the unit from killing itself.
It is possible to replace the buffer but this would cost far more than buying a new PVR if you had to pay someone to do it.
If you look very close you will see on the back ‘ DVB-T Compliant ‘ but this was not correct otherwise it would still be working today.
It was Daewoo who broke the specifications trying to save a few pence and any court action would be successful but unless people get together it will be expensive to mount for any single person.
Daewoo know fine well it was not built to the correct standard and their Customer service is a joke – rather than trying to help genuine Customers they dream up even more hurdles for Customers to jump over.
I was lucky as I got my claim in very quick but I feel so sorry for all the people who are getting all this hassle as it would not have cost all that much for Daewoo to do the right thing as after all they were the one who caused this problem in the first place.
The reason Daewoo are behaving in this appalling manner is because genuine customers are’nt complaining enough. People should be writing to Daewoo demanding free replacements. What we also need is some legal advice and possibly a court case against Daewoo, for selling merchandise not fit for purpose(DVB- compliant). Possibly the trading standards should also be involved. We all need to do something positive against Daewoo, or they will get away with this discraceful behavior. They are relying on the british public to do what they always do, NOTHING! I wonder if Brian Carson could contact Watchdog and report on an update as to what Daewoo are still doing to genuine customers !
8 Dec 2008. Thanks Brian C for your response to my technical query (2 Dec). Have just received another prompt response to my repeat claim, from Alan Mugford. “We are unable to make any further consideration without a receipt of purchase” !!!
Yes Ian, join the club. Even if you, (and I) had a receipt signed by the Pope and the Prime Minister, i bet you we still would’nt receive a free replacement from Alan Mugford, AKA The Managing Director’s lap dog. We need more customers to complain and possibly our mate Brian Carson to inform Watchdog to expose this appalling and discraceful attitude from Dodgy Daewoo ! Customer care Value’s my #%”@.
Whilst you cannot legally claim on Daewoo directly under the Sales of Goods Act, why don’t you raise a SoGA claim on the retailer you purchased it from? If you won then they would surely start shouting at Daewoo and maybe answering to someone like Dixons would force a rethink!
Jackie L
How would i go about proving i bought my set top box from the retailer if i haven’t got a receipt, it’s catch 22. I’ve been back to the retailer on 2 occasions, there reply was, there records don’t go back that far (3-4 years), so im back to square one, i still can’t prove where i bought it ! This is a very frustrating situation !
According to the the government’s BERR web site http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html Q7 you do not have to produce a receipt to make a claim under the SoGA, merely show some proof of purchase. Obviously as there is no statutory or legal duty for a manufacturer to honour anything above their warranty they can impose demands such as a receipt.
Jackie L
I can’t produce some proof of purchase, i’ve no receipt, no credit card statement and no stub from a guarantee warranty card. Any suggestions would be great at this stage !
I would say you are unfortunately out of options. For any (civil) legal enforcement a contract/law needs to be broken, which Daewoo haven’t done as they have no contract with you other than the 12 month warranty and you have said your product lasted a number of years beyond that time.
Your contract is with the retailer, but if you can’t prove you ever purchased the product as you point out you have very little chance of success on that front – but if you are willing to lose £25 you can still have a go in the small claims via moneyclaim.gov.uk – you never know they may settle to avoid the hassle and cost of defending it. Even if you had proof of purchase a claim under the SoGA is for damages equating the cost of a repair or replacement, but as you have had a working product for 3-4 years any damages awarded would be reduced to take account of that i.e. minimal.
As the box has been working 3 years post warranty any “compensation” from Daewoo would be discetionary and they can impose whatever restrictions they want and they can be inconsistent as they want. Unfortunately for you they decided to alter the conditions claiming a “black-market” in boxes and receipts for the sole purpose of getting compensation; sadly they can then refer to posts on the internet where people offer cash for knowingly dead boxes (irrespective of Brian’s subsequent claims for his reasons) to justify this stance. Similarly it appears that they do not say they will not consider compensation, but that you need a receipt of purchase for them to consider compensation. This can be argued as morally unjust or unfair, but you can’t sue someone because you think they are being unfair!
Thank you Jackie L for your advice. keep up your Law Studies, your doing just fine ! Most, if not all of the genuine Daewoo customers are in the same boat as myself, they can’t prove where they bought their unit’s from, as the effected customers are only 1%, surely Daewoo should of jumped on the band wagon and replaced all of these unit’s as soon as possible, it would of been great publicity, instead their reputation has been shot to shreds with their discraceful and appalling customer service. At the end of the day, these unit’s were bought from somewhere, all Daewoo had to do is check serial numbers/lot numbers to confirm where they were dispatched to and when. No wonder Daewoo worldwide is up for sale !
I have an ALBA STB8, our arial is aimed at Reigate, 9 miles away.
We received all the freeview channels excellently, until recently, but last week ITV, CH4 and CH5 have all broken up, signal not strong enough, what has happened, and ideas anybody????
Goodness – what a load of old fogeys.
Technology moves on – get over it.
Daewoo is a budget brand – how ever much you paid for it – and as such will not have some of the future capabilities as some of the premium manufacturers.
I’ve just bought a Daewoo PVR for a friend recognising it’s budget nature and the potential lifespan – if it works in excess of it’s year’s guarantee, I’ll be happy. If you want more than this, then buy from John Lewis and get a five year guarantee.
And if you think you have had problems now, wait until we get into the realms of HDTV – the freeview spec has not yet been decided.
Sheesh you want cheap boxes and no subscription – there’s a limit how far budgets will stretch. You want all the bells & whistles sign up for $ky…
To SGW December 17th, 2008 at 8:29 pm
I take it you did not own any of the affected units otherwise you would not have such a attitude.
How dare you try to tell us that we should just ‘ Grin and Bare it ‘
My Daewoo cost me £ 130 and was far more expensive than a Sony VHS and a Freeview unit so you are talking RUBBISH.
It really does not matter what the price is – A Company should build to a certain standard and if Daewoo had kept to that standard then all the units would still be working just now.
The units did not fail though electronic failure due to old age they were sold as being compatible to Freeview and seeing units bought nearly twelve years ago could cope with the Freeview change { split NIT } then it would be very unreasonable that units bought 3/4/5 years ago could not cope also.
My Dear Mr Carlson
I may have a different opinion to yours but that does not mean mine is rubbish.
“My Daewoo cost me £ 130 and was far more expensive than a Sony VHS and a Freeview unit”
The “was” indicates history, the past. Lot’s of things cost more in the past.
Did your Daewoo sport the Freeview “tick” – then I guess there is no guarantee of Freeview standards capability.
I’ve just bought a Daewoo PVR with two freeview tuners, and hard disk for £69 so nearly half the price of your freeview tuner box but with at least double the function of that AND the cheap and obsolete Sony VHS.
What does that prove – nothing except things move on, technology gets better & cheaper, old gadgets become obsolete faster and perhaps you overpaid for your Daewoo box?
If you have the courage of your convictions, take action in the Small Claims Court under the Sales Of Goods Act – can easily be done online and is cheap too (though admittedly not as cheap as buying a replacement Daewoo Freeview box £19.59 from the Co-Op)
Kindest Regards
SGW
SGW.
Is there a digital”tick” on your Daewoo PVR?
Can’t see it on the photo I downloaded.Only in the text of the advert.
Wonder why.
The FREE replacement box for my defunct DS608P doesn’t have one either.
Brian CarLson – didn’t know you’ve changed your name!
We were the winners Brian – chill out and have a Peaceful Christmas and New Year.
Regards
Whilst collecting the Christmas decorations from the loft i stumbled across the cardboard box for the Daewoo DS608P inside was my RECEIPT. On the 15th December a replacement arrived 123 days after i first contacted Daewoo. Success at last who says there is no Father Christmas.
TO Mike I – well done – Merry Christmas.
Lets see if we can cheer up some other owners.
For Echostar T-101 owners – Echostar European support team claim there is an OTA software update planned for early 2009 to fix the NIT problem.
keep checking http://www.dtg.org.uk/retailer/download_schedule.pl
Merry Christmas everyone brian
Mike I.
Likewise – well done on your success !!
This news should pee off one or two people here !! Tee Hee !
Seasons Greetings.
Regards
Dear Young Master Kev
No idea.
I’ll have a look next time I pop round to the person I gave it to.
Still, I might save a copy of the online advert, as of course any SOG action would be against the retailer, not the manufacturer .
Season’s Greetings
Old Mister SGW
Thanks Brian and Kev for your advice and support. Happy Christmas and remember to steer clear of the “NIT” nurse in 2009
At the end of November I reported a change in Daewoo’s Replacement Policy.
Over the past two weeks four people who I have been helping discovered that Daewoo has changed their Replacement Policy so it now looks like this.
Policy 1 – No replacements under any circumstances.
Policy 2 – No replacements but a £ 10 discount on buying certain units.
Policy 3 – Free replacement provided you sent in the serial number.
Policy 4 – Free replacement provided you sent in the serial number and a photograph of the units s/n.
Policy 5 – Free replacement provided you sent them the receipt and supplied other details.
Policy 6 – No guarantee of a replacement until the Customer sends in the receipt and the unit in advance at the cost to the Customer.
Policy 7 – Free replacement provided you sent them copy of the receipt and supplied other details.
They have also accepted a Invoice in place of a receipt and on one occasion it was a delivery note so they appear to have relaxed their conditions by a slight margin.
I am glad to say they all took my tip and paid the extra £ 15 to get the better spec Daewoo DSD9503T PVR and they have all received their new units.
So for anyone put off by Policy 6 they should try again.
Happy New Year to everyone and as you can see I am still about.
brian
Brian.
So am I !!
Good to hear from you.
A new TV with built in digital tuner has moved the Daewoo to the kitchen.
Regards
My Dell LCD TV is now useless unless I purchase a freeview box. My TV is now a monitor!!! and Dell isn’t interested in a fix! The Tv cost over £1000 2 years ago – I am really annoyed about this!
My tv stopped recieving freeview a few months ago. Thought it must be the ariel, and when got some cash would check it out. But the analogue works fine. And then I started wondering if perhaps the box, bought in 2003, had become obsolete… Thanks for this – tho’ I’ve had to search hard to find you. This information very important – other folk probably have spend money on their ariel when all they needed was £25 for a new box….
After a download earlier this week created 17 800 channels (including nearly all the most-used channels — BBC News, BBC4, BBC3 etc) I’ve spent the last few days trawling every forum I can find to try to discover a solution to this problem.
I have a Ferguson FDT 600, slightly more than two years old. Phoning Ferguson just gives me recorded messages saying no one is available to answer my call. I phoned Freeview (unfortunately on an 0870 number, 08701 111 270, which costs more than the standard number 01204 771025), and a very friendly Scottish guy chatted at great length, ultimately saying nothing.
I’ve tried the usual “fixes”, such as unplugging the aerial and downloading nothing, to clear all the channels, then downloading them afresh, and all this does is swap the 800 numbers around.
Okay, if I have to I can get used to 800 instead of 80 for BBC News, etc, but it’s a pain. If anyone does have a solution, please say! (Or if anyone has managed to get any sense out of either Freeview or Ferguson.)
David V Barrett.
I don’t know your set but if it has a menu to creat a favourite list then make one with all your most used channels in it.
This from another forum .
quote: “Thanks everybody for your help, I have been in touch with Ferguson, I gave them the model number and they told ME!! what the problem was and there is no rectification it is a old software box and they cannot issue new sofware for it.”
Hope this helps .
Regards
On Saturday I left a message on Thompson/Ferguson’s phone, 01788 541 970. This morning I had a reply from 01788 570 215, a call centre dealing with Thompson/Ferguson customers including people in our situation. (I suggest everyone here phone the guy, because he said he’s not had many complaints!) A long conversation boiled down to “There’s nothing wrong with the box. Freeview changed the parameters. Thompson have no plans at the moment to issue a new download.” I said that this is extraordinarily bad customer relations, and asked him to pass on my comments to Thompson.
I also expressed my views on the fact that Freeview and the set-top box manufacturers don’t appear to be communicating with each other. If as a mere user you phone Freeview, they tell you you need to speak to the manufacturer; if you speak to the manufacturer they say it’s nothing to do with them, because it was Freeview who changed things.
Is this really the 21st century?
At least your box is still working !!
Daewoo boxes died dead !!
No over the air update could be issued as the boxes would not receive ANY channels.
Look back through this thread for details – I won’t go through the saga again but I got a free replacement from Daewoo after complaining .
Regards
Anyone who owns a Echostar T-101FTA can get it sorted out for free { well a few quid postage at the most }
see http://www.digitalspy.co.uk/forums/showthread.php?t=925450
Brian { Not Dead yet }
I had a working Daewoo SV900 until last night when I stupidly asked the machine to find any new channels. What I don’t understand is how the machine worked at all after the Freeview change last summer. How did it continue to receive the channels using the settings in the machine?
Any machine that is currently working will continue working ‘ at least for this year ‘ provided its not set to hunt out new Channels.
Its the expanded Network Table it cant cope with – once it packs in it cant be revived.
Technically your Daewoo should have packed in last year as there was no way to prevent it from updating itself so your machine software must have had a flaw in it or you may live in a area that was for whatever reason not receiving the signal that the network table had been updated – I was considering taking my one to the Channel isles but found it cheaper jumping on Daewoo.
As you will see from above some of us have managed to make a deal with Daewoo but currently they have changed their conditions again
Policy 1 – No replacements under any circumstances.
Policy 2 – No replacements but a £ 10 discount on buying certain units.
Policy 3 – Free replacement provided you sent in the serial number.
Policy 4 – Free replacement provided you sent in the serial number and a photograph of the units s/n.
Policy 5 – Free replacement provided you sent them the receipt and supplied other details.
Policy 6 – No guarantee of a replacement until the Customer sends in the receipt and the unit in advance at the cost to the Customer.
Policy 7 – Free replacement provided you sent them copy of the receipt and supplied other details.
policy 8 – All bets are off and they are back to Policy 2
I have stubled across my name on this website as a contact for Daewoo. I would just like to let you all know I left Daewoo in November 2007! It is my understanding that Daewoo seem to be down sizing. Adam Mudford was the customer service manager when I was there and he is the person you need to contact. Colin Lillard was the technician and has no sway. When I was there it was company policy that a proof of purchase did need to be supplied for any swap or returned product. I too had a set top box from Daewoo that of course went defunt once they did the signal upgrade. Personally I just went out and bought a £12.00 cheap once from Dixons, figuring if it happened again at least I wouldn’t of lost too much money. I wish you all the luck in the world about getting swaps & money back but I wouldn’t hold my breath. Good luck. Marina Eames (x-employee of Daewoo.)
Was the £12 cheapy a Daewoo !!
Kev
I reckon Daewoo was running a ‘ daily quota ‘ system hence why some people were favoured more than others.
I hope everyone ended up with a good solution.
————————-
As some of you will be aware I have Prostate Cancer and had a few Drug Courses – Hormone Implants and recently was undergoing Daily Radiotherapy for eight weeks .
Originally my PSA level was 19.8 and this has been reduced to 0.01
The plan is provided my PSA does not get higher than 0.01 then I will be checked every three Months for the next three years.
yesterday I received a prescription of ‘ Clonidine ‘ which is claimed will counter the side effects from the Hormone implants which may run on for a further nine Months.
So its been a very long twelve Months but I am glad to say that the NHS system has worked in my case and I have been astounded at the care they take – a very big thanks to all who work in the NHS.
Brian
Good to hear from you Brian.
Take care.
Have you seen the latest on DS about the weekend EPG cockup with TUTV?
Regards
My Daewoo SV900 developed the same problem which has affected the other owners of the product on here. I read through this page and many other forums and with the help of a number of emails to Brian Carson (who was a huge help) I put together a thorough letter to Daewoo.
After about three weeks after I sent it I got a reply from Adam Mugford saying “We are happy to replace your Daewoo SV900 with a DSD9503T (160gb Hard drive recorder)”.
It has since been delivered and the courier service took away my obsolete SV900.
I’m content with the replacement offered and it was worth the effort and in my particular case I did not have to pay any extra cash since when I purchased the SV900 in May 2004 it cost me £160.
No problem Thomas I was glad to help and you got a better deal than I did – I paid them £ 15 which really was very fair and now it has a 500 GB Hard Drive in it its a real contender – some of the menus are better laid out than my Humax .
It just shows you if you stick with it – you can get a good result
all the best brian
Only last month { November 2009 ) I did hear from one of the people who I was helping who received a new PVR { it took them over a year to find the receipt } so even if you have not made a claim with Daewoo its not too late.
Good luck and Merry Christmas
brian
Hi everyone. I’m back after some 18 months with details of another Freeview scam that is about to unfold. It appears that when the new HD Freeview is launched in the early summer/late spring, there is a very good chance that existing Freeveiw boxes and more importantly, HD ready TV’s with Freeview, will not be able to receive HD. Also it is not very clear if existing freeview boxes/TV’s, will continue to work !!!!!!!!!! I was going to replace my 13 year old CRT very soon, which is dying, but given this latest info, will now try and hang on until the new TV’s with HD Freeview have been launched.
Having since looked on the web, it has been confirmed that existing Freeview boxes/TV’s, will not be able to receive HD, but will still be able to receive standard Freeview that will still be transmitted. TV’s with the new HD Freeview are expected to be on the market sometime in April 2010. Fingers crossed my old Philips CRT will not die before then.
Damn. Ferguson FDT500 still working but MUX 1 channels stuffed in the 8xx range. So I decided the outdoor aerial was tired and bought a good wideband one for the loft. 10km from Blue Bell Hill and I dont do heights. Most evenings I lose the BBC chanels and I now know this is a common problem. No improvements so I have been moving the new aerial around the loft into some far reaching corners. Last far reaching corner I tried has no boards…..
I now have a permanent reminder of what a mess Freeview is in my mothers bedroom ceiling. I have already wasted a lot of time and effort but I have not lost my temper yet. But when I am convinced about who to blame words will not be enough, there will be REVENGE. That dameged ceiling is going to be there for a long time.
I am sorry for everyone who lost out and were unable to get a discount but a few of us did manage it and looking back I am now a big fan of PVR’s
I now own four PVR’s and a Freeview DVD/PVR Recorder which was the best money I ever spent which is hooked up to my Virgin V+ unit.
So I have ditched VHS completely and now everything gets saved onto DVD-R’s.
The Virgin V+ unit is excellent and has more HD Channels than Freeview HD but I am holding back buying a Freeview HD unit until the hard drives get much bigger.
all the best brian